Summary
Overview
Work History
Education
Skills
Timeline
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Alena Rizzo

Charleston

Summary

Experienced in delivering exceptional customer service, experiences in fast-paced client environments. Strong communicator with teamwork skills, collaborating effectively to meet event and service goals. Skilled multitasker with a focus on time management and task prioritization for seamless operations. Has a proactive approach to problem-solving and guest satisfaction.

Overview

6
6
years of professional experience

Work History

Waitress/Server

Terrazza
05.2024 - Current
  • Providing attentive and friendly service to enhance the dining experience.
  • Managing multiple tables and orders simultaneously, ensuring timely service.
  • Accurately taking orders, processing payments, and maintaining table settings.

Banquet Server

King Street Hospitality Group
09.2023 - Current
  • Providing a high level of hospitality and responding to guests requests with professionalism.
  • Collaborating closely with event planners, other servers, and kitchen staff to ensure smooth service.
  • Managing long hours, often on your feet, carrying trays and moving quickly in a high-energy environment.

Counter Person

Santoros Pizza
05.2020 - Current
  • Polite phone etiquette, handling inquiries, and clearly relaying order details.
  • Balancing multiple calls during busy periods and coordinating pick-up times with the kitchen.
  • Processing transactions accurately, managing cash, and handling card payments smoothly.

Sales Associate

LaSalle Bakery
08.2019 - Current
  • Dealing with customer complaints or requests efficiently, adapting to various customer needs.
  • Balancing customer service with other tasks, like stocking, restocking, and cleaning.
  • Handling busy periods, like morning or afternoon rushes, and ensuring smooth operations under pressure.

Intern - Event Execution Prodigy

King Street Hospitality Group
01.2025 - 05.2025
  • Assisted with event planning, daily operations, and service logistics.
  • Supported marketing through social media and on-site promotions.
  • Gained experience in customer service and team coordination.

Education

Bachelor of Science - Hospitality and Tourism Management

College of Charleston
Charleston, SC
05.2026

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Attention to detail
  • Decision-making

Timeline

Intern - Event Execution Prodigy

King Street Hospitality Group
01.2025 - 05.2025

Waitress/Server

Terrazza
05.2024 - Current

Banquet Server

King Street Hospitality Group
09.2023 - Current

Counter Person

Santoros Pizza
05.2020 - Current

Sales Associate

LaSalle Bakery
08.2019 - Current

Bachelor of Science - Hospitality and Tourism Management

College of Charleston

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Alena Rizzo