Summary
Overview
Work History
Education
Skills
Interests
A glimpse into who I am
Timeline
Generic

Aleshia Brown

York

Summary

Dynamic and customer-focused professional with extensive experience at Walmart, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills, while maintaining store organization. Recognized for increasing store loyalty program enrollment and fostering a collaborative team environment.

Developed strong interpersonal and organizational skills in fast-paced retail environment. Demonstrated ability to manage multiple tasks and provide high-quality customer service. Seeking to transition into new field, applying these transferrable skills to contribute to dynamic team.

Offering strong work ethic and passion for customer interaction, eager to learn and grow within retail environment. Brings ability to quickly understand store operations and handle customer inquiries effectively. Ready to use and develop communication and problem-solving skills in role.

Offering strong work ethic and passion for customer interaction, eager to learn and grow within retail environment. Brings ability to quickly understand store operations and handle customer inquiries effectively. Ready to use and develop communication and problem-solving skills in this new role.

Overview

2
2
years of professional experience

Work History

Store Associate

Walmart
06.2025 - 08.2025
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
  • Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
  • Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
  • Processed returns and exchanges efficiently, adhering to company policies and procedures.
  • Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
  • Participated in training sessions to stay updated on product information and company policies.
  • Utilized product knowledge to offer alternatives when specific items were out of stock, maintaining potential sales.
  • Promoted store loyalty program to customers, significantly increasing membership enrollment.
  • Assisted in receiving stock and organizing storeroom, streamlining product accessibility for restocking.
  • Conducted price checks for customers to ensure accuracy, fostering trust and transparency.
  • Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
  • Provided feedback to management on customer needs and product popularity, informing purchasing decisions.
  • Managed inventory to keep shelves well-stocked and organized, contributing to seamless shopping experience.
  • Collaborated with team members to execute promotional events, leading to increased sales.
  • Maintained clean and inviting store environment, encouraging longer visits from customers.
  • Coordinated with other departments to ensure product availability for promotions, optimizing sales opportunities.
  • Enhanced customer loyalty by providing personalized shopping recommendations and attentive service.
  • Assisted in setting up in-store displays and signage for seasonal promotions, attracting customer attention.
  • Processed transactions quickly to minimize wait times, improving overall customer satisfaction.
  • Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
  • Supported store security measures by reporting suspicious activities, contributing to safe shopping environment.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Recommended complementary purchases to customers, increasing revenue.
  • Prioritized helping customers over completing other routine tasks in store.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Wrapped, boxed and weighed bakery department products.
  • Performed cash, card, and check transactions to complete customer purchases.

Front Line Worker

Walgreens
10.2024 - 02.2025
  • Assisted in maintaining a clean and safe environment for both customers and coworkers.
  • Consistently met performance targets through dedication to job responsibilities and tasks.
  • Increased operational efficiency by quickly adapting to new procedures and protocols.
  • Maintained a strong knowledge of company products and services, aiding customers in making informed decisions.
  • Developed lasting relationships with customers, leading to higher levels of repeat business.
  • Proactively addressed potential issues before they escalated, minimizing disruptions and ensuring smooth workflow.
  • Worked closely with team members to resolve conflicts and find solutions for challenging situations.
  • Handled high-pressure situations with professionalism, ensuring customer needs were met promptly.
  • Cultivated a positive work environment by displaying a friendly demeanor towards coworkers and customers alike.
  • Provided exceptional customer service, resulting in numerous positive feedback from clients.
  • Contributed to team success by effectively communicating with colleagues and management.
  • Demonstrated excellent problem-solving skills when faced with difficult situations or challenges.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously without sacrificing quality.
  • Participated in ongoing training sessions to stay current on industry best practices.
  • Coordinated efforts with team members during busy periods, streamlining operations for optimal results.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Cross-trained and backed up other customer service managers.
  • Implemented and developed customer service training processes.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Front Line Worker

Chick Fill A
02.2024 - 10.2024
  • Managed inventory levels, reducing waste and improving overall stock management.
  • Sought ways to improve processes and services provided.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Served as an effective liaison between customers and management, relaying important information for improved decision-making processes.
  • Collaborated with management to implement new strategies for enhancing the overall customer experience.
  • Enhanced customer satisfaction by providing timely and efficient service to patrons.
  • Delivered prompt service to prioritize customer needs.
  • Promptly responded to inquiries and requests from prospective customers.
  • Trained new personnel regarding company operations, policies and services.
  • Managed timely and effective replacement of damaged or missing products.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Trained staff on operating procedures and company services.
  • Assisted in maintaining a clean and safe environment for both customers and coworkers.
  • Consistently met performance targets through dedication to job responsibilities and tasks.
  • Increased operational efficiency by quickly adapting to new procedures and protocols.
  • Maintained a strong knowledge of company products and services, aiding customers in making informed decisions.
  • Developed lasting relationships with customers, leading to higher levels of repeat business.
  • Proactively addressed potential issues before they escalated, minimizing disruptions and ensuring smooth workflow.
  • Worked closely with team members to resolve conflicts and find solutions for challenging situations.
  • Handled high-pressure situations with professionalism, ensuring customer needs were met promptly.
  • Cultivated a positive work environment by displaying a friendly demeanor towards coworkers and customers alike.
  • Provided exceptional customer service, resulting in numerous positive feedback from clients.
  • Contributed to team success by effectively communicating with colleagues and management.
  • Demonstrated excellent problem-solving skills when faced with difficult situations or challenges.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously without sacrificing quality.
  • Coordinated efforts with team members during busy periods, streamlining operations for optimal results.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Cross-trained and backed up other customer service managers.
  • Implemented and developed customer service training processes.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Front Line Worker

Food Lion
02.2023 - 02.2024
  • Served as an effective liaison between customers and management, relaying important information for improved decision-making processes.
  • Implemented time-saving techniques that increased productivity within the workplace.
  • Collaborated with management to implement new strategies for enhancing the overall customer experience.
  • Enhanced customer satisfaction by providing timely and efficient service to patrons.
  • Delivered prompt service to prioritize customer needs.
  • Promptly responded to inquiries and requests from prospective customers.
  • Trained new personnel regarding company operations, policies and services.
  • Managed timely and effective replacement of damaged or missing products.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Trained staff on operating procedures and company services.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Assisted in maintaining a clean and safe environment for both customers and coworkers.
  • Consistently met performance targets through dedication to job responsibilities and tasks.
  • Increased operational efficiency by quickly adapting to new procedures and protocols.
  • Maintained a strong knowledge of company products and services, aiding customers in making informed decisions.
  • Developed lasting relationships with customers, leading to higher levels of repeat business.
  • Proactively addressed potential issues before they escalated, minimizing disruptions and ensuring smooth workflow.
  • Worked closely with team members to resolve conflicts and find solutions for challenging situations.
  • Handled high-pressure situations with professionalism, ensuring customer needs were met promptly.
  • Cultivated a positive work environment by displaying a friendly demeanor towards coworkers and customers alike.
  • Provided exceptional customer service, resulting in numerous positive feedback from clients.
  • Contributed to team success by effectively communicating with colleagues and management.
  • Demonstrated excellent problem-solving skills when faced with difficult situations or challenges.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously without sacrificing quality.
  • Coordinated efforts with team members during busy periods, streamlining operations for optimal results.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Cross-trained and backed up other customer service managers.
  • Implemented and developed customer service training processes.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Education

GED -

Rock Hill Adult Education School
Rock Hill, SC
06-2025

Skills

  • Customer service
  • Customer assistance
  • Cash handling accuracy
  • Attention to detail focus
  • Organization
  • Problem-solving acumen
  • Team collaboration
  • Active listening techniques
  • Store cleanliness maintenance
  • Cash register operation
  • Flexible schedule adaptability
  • Organizational skills development
  • Basic math skills application
  • Interpersonal relationship building
  • Relationship building
  • Returns and exchanges handling
  • Patience and empathy demonstration
  • Computer literacy fundamentals
  • Payment processing
  • Team collaboration aptitude
  • Stock replenishment efficiency
  • Retail transactions processing
  • Safety oversight
  • Merchandise display creativity
  • Physical stamina maintenance
  • POS systems
  • POS system operation
  • Product support
  • Effective communication
  • Conflict resolution
  • Order fulfillment
  • Visual merchandising
  • Promotion and discount strategies
  • Return processing
  • Sales target achievement
  • Friendly and helpful
  • Reliable and responsible
  • Honest and dependable
  • Flexible hours
  • Positive customer engagement
  • Cash handling
  • Team cooperation
  • Attention to detail
  • Store organization
  • Inventory and stocking
  • Adaptable and flexible
  • Strong communication and interpersonal skills
  • Creative thinking
  • Ability to lift 40 pounds
  • Goal driven
  • Product knowledge
  • Safety and cleanliness standards
  • Staff support
  • Decision-making
  • Computer proficiency and Microsoft office
  • Excellent written and verbal communication
  • Basic mathematics
  • Sales floor organization
  • Engaging with diverse customers
  • Merchandising and display
  • Store opening and closing
  • Documentation and reporting
  • Exceeding customer expectations
  • Merchandise receiving and handling
  • Product and service sales
  • Building customer loyalty
  • Register opening and closing
  • Store policies and procedures
  • Sales and promotions
  • Information analysis
  • Merchandise recommendations
  • Customer needs assessment
  • Retail merchandising
  • Speech clarity

Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Music
  • Crafting and DIY Projects
  • I have a passion for photography and editing photos
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Drawing and Painting
  • Photography
  • Blogging
  • Dance
  • Creative Writing
  • Fashion
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Virtual Reality
  • 3D Printing
  • Digital Art and Animation
  • Gardening
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Playing Sports
  • Running
  • Documenting and sharing travel experiences
  • Food Tourism
  • Historical Exploration
  • Enjoy creating and following travel blogs and vlogs
  • Adventure Travel
  • Road Trips
  • Gym Workouts
  • Dancing
  • Swimming
  • Baking
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Cooking
  • I enjoy cooking for friends and family gatherings
  • Learning new cooking techniques and expanding my culinary skills
  • I like trying new recipes and food trends
  • Growing herbs, vegetables, or fruits in home gardens
  • Wine Tasting
  • Food Photography
  • Enjoy experimenting with different ingredients and flavors in the kitchen
  • Cake Decorating

A glimpse into who I am

Any job I've ever had, I've always been on time, always come with new ideas, always get along with literally anyone, I'm always down to learning new things all the time, I love to be there for others when they need me, I love to work by myself but also in teams so I can also jump off others ideas and minds, i work fast, I learn very fast as well, when I work I give it my all to show my company, others around me including myself that I'm serious and can do anything I put my mind too, I have a very good listening ear as well I do as I'm told, I'm very smart and educated I was and still am about my books and work, mama raised me right, I can't wait to show people around the world my work and what I have to offer to this world, to building connections and bonds with others. If I ever get chosen for any opportunity I'll make sure to give it my all and succeed in anything that I do for my future.

Timeline

Store Associate

Walmart
06.2025 - 08.2025

Front Line Worker

Walgreens
10.2024 - 02.2025

Front Line Worker

Chick Fill A
02.2024 - 10.2024

Front Line Worker

Food Lion
02.2023 - 02.2024

GED -

Rock Hill Adult Education School

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Aleshia Brown