Alesia Goodwin
Abbeville
Summary
Reliable assembler driven to achieve maximum productivity and quality in collaborative environment. Adept at inspecting parts and finished products for defects. Brings detailed comprehension of standard internal and external policies governing safety, cleanliness and component effectiveness. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Effex
10.2023 - Current
- Maintained high levels of professionalism by adhering to company policies and guidelines when interacting with customers.
- Displayed a positive attitude and excellent problem-solving skills, which contributed to the overall success of the customer service team.
- Provided constructive feedback for continuous improvement of internal processes, directly impacting customer experience quality.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Exhibited strong multitasking skills on a daily basis by handling multiple phone lines without compromising the quality of service provided.
- Contributed to maintaining a positive work environment through active participation in team meetings, trainings, and workshops.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Final Assembly and Shipping
Eaton Electrical
07.2017 - 04.2021
- Positioned and aligned components to complete accurate assembly work
- Set and verified parts clearances to prevent jams or wasted materials
- Checked parts against stock lists, blueprints and material specifications to verify compliance with standards
- Reviewed project specifications and documentation to understand task and deadline requirements
- Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging
- Removed physical refuse and debris, organizing tools to maintain safe, effective work environment
- Used established assembly instructions to complete jobs efficiently
- Maintained work area safety and appearance, focusing on safety, organization and cleanliness.
Teacher
Gleamns Headstart
12.2014 - 07.2017
- Helped students build learning and study skills to achieve educational goals
- Applied proactive behavior management techniques to facilitate classroom discipline
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance
- Developed individualized lesson plans based on each student's IEP goals
- Taught students in various stages of cognitive, linguistic, social and emotional development
- Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading
- Prepared unit and lesson plans for courses of study, following curriculum guidelines and Common Core standards.
Cashier Team Lead
Stop-A-Minit
08.2010 - 12.2014
- Scanned, priced and bagged customer groceries quickly to keep lines moving
- Assisted with training new cashiers and customer service team members to increase speed of onboarding
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale
- Applied proper tare procedures when ringing up scalable items to maintain accurate pricing
- Complied with cash handling procedures to meet regional cashier variance policy
- Cleaned and stocked front end areas, including register changing tapes and ribbons
- Worked closely with front-end staff to assist customers and maintain satisfaction levels
- Trained new team members in cash register operation, stock procedures and customer service
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands
- Greeted customers promptly and responded to questions.
Education
Bachelor of Arts - Early Childhood Education
Lander University
Greenwood, SCAssociate of Arts - Early Childhood Education
Piedmont Technical College
Greenwood, SC05.2014
High School Diploma -
Abbeville High School
Abbeville, SC06.2010
Skills
- Product assembly
- Manufacturing experience
- Production background
- Visual inspections
- Highly proficient in microsoft excel and word
- Ability to work in fast paced, production oriented, team environment
- Shipment preparation
- Strong communication skills- written and verbal
- Typing
- Reading Diagrams
- Printing Labels
- Following Instructions
- Quality
Certification
Forklift, Eaton Electrical, 2019
Timeline
Customer Service Representative
Effex
10.2023 - Current
Final Assembly and Shipping
Eaton Electrical
07.2017 - 04.2021
Teacher
Gleamns Headstart
12.2014 - 07.2017
Cashier Team Lead
Stop-A-Minit
08.2010 - 12.2014
Bachelor of Arts - Early Childhood Education
Lander University
Associate of Arts - Early Childhood Education
Piedmont Technical College
High School Diploma -
Abbeville High School
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