Alex Davis

• Assisted with daily administrative tasks to support branch operations.
• Coordinated vehicle maintenance schedules and service appointments for fleet management.
• Managed customer inquiries and resolved issues promptly to ensure that they receive excellent customer service.
• Supported team members with scheduling and logistics for branch activities.
• Communicated effectively with customers to facilitate seamless rental experiences.
• Got airport experience for the first time with the company

• Managed daily operations to ensure efficient branch functionality.
• Fine-tuned my own craft as a leader in the business and learned multiple skills tailored to fleet management and customer service.
• Developed customer and vendor relationships to enhance satisfaction and loyalty.
• Trained and molded members on my team, and in turn, got them all promoted from within the company.

Accomplishments -

• Received the 2025 fiscal year Triple Crown Award for Quarters 1, 2, 3, and 4 consecutively. Highlighting profit, customer service, and growth of the business.
• Achieved exceptional customer service rankings: 12-month 92+, 6-month 92+, 3-month 93+, and 1-month 96+ customer service scores during my tenure as a Branch Manager. Averaged 7 to 8 points above the corporate average monthly.
• Won back-to-back Winner Dinner Awards in June and July of 2024. Highlighting three core aspects of the business: Sales, Customer Service, and Growth.

• Assisted with branch operations and daily management tasks.
• Second in command at one of the biggest stores, in terms of fleet size, in the state.
• Supported training and onboarding of new team members.
• Took on more responsibility and difficult tasks.
• Developed a culture within the team that promoted positivity and a healthy relationship between one another.

Accomplishments -

• Received over 80+ customer for life shoutouts for the year 2023 which involved customer's filling out surveys based on their experience
• Further enhanced the service score of the branch throughout the year and maintained it at an 89+ score, well above corporate average
• Achieved multiple Champions Club awards, highlighting my sales and service.

• Assisted with daily administrative tasks to support branch operations.
• Received more training and gained experience working with different team members.
• Adjusted to the change in fleet size and clientele.
• Further developed my leadership skills.

Accomplishments -

• Received multiple Champions Club Awards highlighting exceptional sales and customer service
• Assisted in raising the customer service moderately to keep it above corporate average
• Received multiple customer-for-life shoutouts via surveys during my tenure.

• Learned company processes, procedures and employee role functions.
• Shadowed managers to gain understanding of organizational expectations and management techniques.
• Performed administrative tasks such as data entry, filing, and document preparation.
• Developed and implemented strategies to improve customer service experience.
• Developed and learned new customer service strategies that tailor to the companies' beliefs and policies

• Assembled mechanical components following blueprints and technical drawings.
• Operated hand tools and power tools to complete assembly tasks efficiently.
• Inspected finished products for quality and adherence to specifications.
• Collaborated with team members to streamline assembly processes.
• Assisted in training new staff on assembly techniques and safety protocols.
• Documented assembly processes for compliance with company standards and procedures.
• Communicate effectively with supervisors regarding any issues that arise during the assembly process.

• Assisted in organizing sports events and activities for participants.
• Supported coaches with player assessments and feedback collection.
• Maintained inventory of sports equipment and supplies for programs.
• Engaged with parents and athletes to address questions and concerns.
• Created promotional materials for upcoming events and programs.
• Created content for social media platforms to increase brand awareness.
• Provided administrative support such as preparing documents, filing paperwork, and responding to emails.

Accomplishments -

• Unbeaten record for one season as the Lexington Freshmen High School soccer coach

• Monitored inventory levels and assisted in ordering supplies as needed.
• Maintained cleanliness and organization of the kitchen and food storage areas.
• Trained new kitchen staff on proper cooking techniques and safety protocols.
• Assisted in planning special events, coordinating menu selections with the team.
• Created a positive work environment by encouraging teamwork among staff members.
• Collaborated with Executive Chef to create innovative dishes for special events.
• Assisted in catering events which would sometimes involve over hundreds of customers
• Learned how to work in a fast-paced environment