ALEXANDER SAMUEL-MYERS
Columbia
Summary
Dependable Program Assistant with broad-ranging expertise in customer service, performing security site assessments, managing covid data, key management
Overview
6
6
years of professional experience
Work History
Customer Service Rep
Annuity Health
06.2023 - Current
- Maintain a professional tone and respectful demeanor during all patient or authorized party communications by delivering exceptional “patient focused-patient service” at all times
- Strictly adhere to the Company’s Compliance guidelines and expectations, to include Local, State, and Federal requirements
- Comply with the Company’s call structure expectations including but not limited to, proper collection steps and techniques
- Achieve all assigned goals
- Properly identify individual account situations, and provide appropriate resolution
- Correctly status accounts and update applicable windows/fields within those accounts for potential follow-up
- Provide relevant information by accurately utilizing all available tools/resources to assist in account resolution
- Keep route maintenance backlog at an acceptable level
- Recognize pressing issues and escalate to management as they occur
- Work well with team members/management and not contribute to unproductive group conflict or negativity
- Represent the Company in a positive manner through professional conduct, attitude, and appearance
- Follow Company confidentiality and security policies and procedures
- Understand and comply with company policies and procedures
- Other duties as assigned
Program Assistant
DHHS
07.2020 - 06.2023
- Answer phone calls.
- Respond to emails.
- Perform errands for other staff members.
- Perform security site assessments for DHHS county offices.
- Assist with building maintenance
- Perform building assessments of Jefferson Square every other week
- Manage keys in jefferson square building and some of the other county offices
- assist with state vehicle maintenance
- input site assessment data in microsoft spreadsheet
- log COVID cases into excel spreadsheet
- arrange covid cleaning
Phone Banker
Wells Fargo
06.2019 - 07.2020
- Empowered customers with knowledge to independently navigate bank systems and online tools to get common answers and process basic transactions.
- Verified amounts and integrity of every check or funds transfer.
- Identified transaction errors when debits and credits did not balance.
- Boosted customer satisfaction with knowledgeable answers and fast service for diverse needs.
- Navigated multiple computer systems and applications and utilized search tools to find customer information.
Furniture Associate
Big Lots
01.2018 - 06.2019
- Helped customers increase purchasing power through store financing options.
- Created and maintained customer files to record and organize information such as name and purchase history.
- Calculated pricing quickly and deducted discounts for current sales promotions.
- Boosted sales by going beyond basics with every customer to offer product, style and purchasing advice.
- Suggested specific product and options in line with customer goals.
Education
High School Diploma -
River Bluff High School
Lexington, SC05.2017
Skills
- Communication skills,
- Problem solving
- Teamwork and Collaboration
- Correspondence Management
- Social Media and Public Relations
- Administrative Support
- Microsoft Office
- Data Entry
- Advanced Excel
- Calendar Management
- PowerPoint Presentations
- Valid Driver's License
- Customer service
- Teamwork
- Numeracy skills
- Very organized and time management
- Understanding Customer Needs
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Customer Service
- Building Customer Trust and Loyalty
Timeline
Customer Service Rep
Annuity Health
06.2023 - Current
Program Assistant
DHHS
07.2020 - 06.2023
Phone Banker
Wells Fargo
06.2019 - 07.2020
Furniture Associate
Big Lots
01.2018 - 06.2019
High School Diploma -
River Bluff High School
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