Alexander Wright
Piedmont
Summary
Dedicated member service representative with a strong focus on conflict resolution, effective communication, and team building. Proven ability to enhance member relationships and ensure safety.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Service Representative
Young Men's Christian Association, YMCA
Piedmont
05.2025 - Current
- Assisted members with inquiries about programs and services offered at the YMCA.
- Provided orientation to new members on facility usage and available resources.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Answered incoming calls regarding membership benefits and services.
- Enhanced member relationships by providing excellent service during each interaction.
Lifeguard
Young Men's Christian Association, YMCA
Piedmont
01.2025 - 05.2025
- Monitored swimming areas for safety and adherence to regulations.
- Educated patrons on pool rules and safety procedures.
- Assisted in maintaining the cleanliness of pool facilities and equipment.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
Lifeguard
National Hills Pool
Augusta
06.2024 - 08.2024
- Enforced facility rules to maintain a safe environment for all patrons.
- Answered questions about facility hours, policies, and programs.
- Reviewed supplies inventory regularly and reordered when stock ran low.
- Monitored daily pool activities and lifeguard performance.
- Monitored swimmers to ensure safety in the pool area.
Front of House Lead
Koi Hibachi & Sushi
Augusta
07.2023 - 06.2024
- Managed front of house operations to ensure smooth customer service.
- Trained and guided staff in customer engagement and service standards.
- Trained new staff on proper service techniques, safety procedures, and restaurant policies.
- Handled customer inquiries and resolved issues promptly and professionally.
Youth Tennis Instructor
Augusta Country Club
Augusta
05.2022 - 08.2023
- Instructed beginner to intermediate players in fundamental tennis skills and techniques.
- Organized and supervised tennis drills and practice sessions for youth participants.
- Maintained equipment and facilities, ensuring a safe training environment for all players.
- Conducted exercising drills to improve flexibility, stamina and strength of each player.
Education
High School Diploma -
Wren High School
Piedmont, SC05-2026
Skills
- Customer service
- Team building
- Conflict resolution
- Effective communication
- Time management
- Program organization
- Database management
- Member onboarding
- Member account management
- Payment processing
Certification
First Aid & Deep Water Rescue, Lifeguard Certification.
Timeline
Member Service Representative
Young Men's Christian Association, YMCA
05.2025 - Current
Lifeguard
Young Men's Christian Association, YMCA
01.2025 - 05.2025
Lifeguard
National Hills Pool
06.2024 - 08.2024
Front of House Lead
Koi Hibachi & Sushi
07.2023 - 06.2024
Youth Tennis Instructor
Augusta Country Club
05.2022 - 08.2023
High School Diploma -
Wren High School