Alexandra DeCamp
Lugoff
Summary
Effective Shift Supervisor equipped with skills and knowledge for successfully engaging customers and partners in a friendly manner and maintaining mutual respect. An approachable and excellent listener, consistently setting positive examples for customer service and problem resolution. Anticipates and exceeds the needs of customers and offers recommendations for improving customer service while promoting the culture, values, and missions of Starbucks. Works well in fast-paced, high-volume environments. Eager to help Starbucks improve performance by developing motivated, hardworking partners.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
03.2021 - Current
- Supervised team members to deliver good guest service, product quality and proper food handling
- Performed store walk-through using appropriate checklists to verify clean, ready and stocked location
- Motivated team to deliver quality service while promoting energetic and collaborative environment
- Delegated tasks, communicated expectations and directed workflows to improve performance
- Handled escalated complaints with swift acknowledgement, expert conflict-resolution and creative problem-solving.
Barista
Starbucks
08.2020 - Current
- Create an environment of warmth and belonging
- Embraces our Mission and Values
- Communicates information to the team, SSV, and SM
- Prioritizes customers by connecting and delivering moments to create the Starbucks
- Experience
- Handcrafting and serving beverages while following standards and routines
Sales Representative
Crossroads Ford Lincoln of Lumberton
10.2019 - 05.2020
- Promoted manufacturer and dealer incentives to drive revenue
- Stayed up to date on newest trends to gain in-depth knowledge of vehicles and technology
- Presented vehicle features, model options and pricing information to assist customer decision-making
- Facilitated timely sales or visit follow-up to retain strong rapport with previous and prospective customers
- Liaised between customers and finance department to facilitate price negotiation and financing options.
Education
Bachelor of Arts - Organizational Leadership (Project Management
Arizona State University
10-2025
Skills
- Punctual
- Embraces Teamwork
- Organized and Detail Oriented
- Clear Communication Skills
- Cash Management
- Goal Driven
Timeline
Shift Supervisor
Starbucks
03.2021 - Current
Barista
Starbucks
08.2020 - Current
Sales Representative
Crossroads Ford Lincoln of Lumberton
10.2019 - 05.2020
Bachelor of Arts - Organizational Leadership (Project Management
Arizona State University
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