Alexandra Faris

• Prospecting and Lead Generation: Identify and pursue new customers through networking, referrals, and marketing efforts. This could include cold calling, attending community events, or leveraging social media and online marketing.
• Sales Presentations: Meet with potential clients to explain State Farm’s insurance products (auto, home, life, health, and business). Provide tailored solutions based on customer needs.
• Product Knowledge: Maintain a deep understanding of the insurance products offered by State Farm and how they meet various customer needs. Ensure that clients are educated on the benefits and limitations of each product.
• Customer Service: Provide exceptional customer service to existing clients, helping them with claims, policy updates, and inquiries.
• Retention Strategies: Work to retain customers by providing ongoing support, annual policy reviews, and personalized advice to ensure their coverage meets their evolving needs.
• Cross-Selling: Offer additional products to existing clients, such as bundling policies (e.g., combining auto and home insurance) to increase sales and improve customer retention.

I took a planned break from my career to focus on my mental health and well-being. During that time, I focused on strategies for resilience, balance, and growth, which have given me a renewed focus and a deeper understanding of how to maintain a sustainable career path. During this time I transitioned from a decade long stay in Florida to South Carolina.

• Presented product features and advantages to potential customers during sales meetings.
• Successfully converted leads into sales by providing accurate and efficient information about insurance options.
• Built strong rapport with customers, leading to improved business retention and an expanded customer base.
• Managed multiple accounts simultaneously while meeting deadlines.
• Acted as main point of contact in matters relating to client concerns and needs.
• Onboarded new team members to integrate into organization.
• Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
• Contributed to a culture of continuous improvement by actively sharing best practices and lessons learned with the broader account management team.

• Specialized in providing insurance solutions to dental professionals at every stage of their career, from dental students to practice owners.
• Collaborated with clients to assess risk and provide comprehensive coverage tailored to their evolving needs, ensuring long-term protection and peace of mind.
• Built strong, trust-based relationships with dental professionals, offering ongoing support and guidance as they transitioned from students to established practice owners.
• Assisted in evaluating and managing exposure risks for dental practices, including liability, property, and professional indemnity insurance.
• Participated in trade shows and industry events to network with potential customers.
• Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
• Developed presentations for prospective customers outlining product features and benefits.
• Maintained client accounts and updated CRM system with relevant information.
• Advised customers on best practices regarding product usage or maintenance procedures.
• Responded to customer inquiries and problems to promote great service.
• Achieved repeat business and referrals through personalized services.

• Drafted and processed policy changes, cancellations and renewals as requested by customers.
• Maintained accurate records of customer information using company database systems.
• Collaborated with underwriting teams to secure competitive rates from carriers.
• Educated clients on proper use of insurance products, including filing claims procedures.
• Provided advice to clients on coverage options, riders, endorsements and other policy-related matters.
• Generated quotes for multiple lines of insurance coverage for prospective clients.
• Engaged customers and provided high level of service by carefully explaining details about documents.
• Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
• Achieved repeat business and referrals through personalized services.
• Contacted underwriters and submitted forms to obtain binder coverage.
• Responded to customer inquiries and problems to promote great service.