Alexandra Justiniano
Summerville
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Business Owner
Nourish Charleston
11.2019 - Current
- Founded and operate a thriving retail store, consistently achieving the top sales in the state
- Train and mentor employees to provide the best customer service, fostering a loyal customer base and driving repeat business
- Oversee daily operations, including inventory management, budgeting, marketing, and team leadership
- Developed and implemented strategies that increased sales and enhanced the store’s reputation for excellent service
Waitress
Eggs Up Grill
05.2016 - 12.2019
- Delivered outstanding service in a fast-paced environment, ensuring customer satisfaction and repeat visits
- Managed multitasking efficiently by handling orders, special requests, and cash/credit transactions
- Built rapport with customers to create a welcoming dining experience and maintain high satisfaction rates
Insurance Agent
Bankers Life
06.2015 - 05.2017
- Scheduled hundreds of appointments daily, maintaining a high call volume with a focus on client outreach
- Educated clients on insurance policies and coverage options to match their individual needs
- Delivered excellent customer service by addressing inquiries and resolving client concerns promptly
- Consistently met or exceeded appointment-setting and policy sales targets
Office Manager
Chiefs Appliance Repair
08.2014 - 06.2015
- Managed scheduling for daily repair appointments, ensuring efficient time management for technicians and clients
- Provided exceptional customer service over the phone, addressing inquiries and resolving issues promptly
- Maintained accurate records of appointments, service requests, and client communications
- Assisted in optimizing scheduling workflows to improve team productivity and client satisfaction
Education
Old Dominion University
Norfolk, VASkills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Employee training
- Performance improvement
Timeline
Business Owner
Nourish Charleston
11.2019 - Current
Waitress
Eggs Up Grill
05.2016 - 12.2019
Insurance Agent
Bankers Life
06.2015 - 05.2017
Office Manager
Chiefs Appliance Repair
08.2014 - 06.2015
Old Dominion University
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