Alexandra Kelley
North Charleston
Summary
Carrier sales professional with significant expertise in logistics and client management. Proven track record of optimizing delivery routes and improving service quality through strategic coordination. Highly collaborative team player, adaptable to changing requirements with strong negotiation and customer service skills.
Overview
6
6
years of professional experience
Work History
Carrier Sales Representative
JEAR Logistics
04.2024 - Current
- Cultivated a positive work environment that fostered teamwork, collaboration, and productivity among colleagues.
- Effectively managed high volume of inbound and outbound calls, ensuring timely responses to customer inquiries.
- Partnered with internal departments such as accounting, IT, and marketing to improve interdepartmental communication and streamline processes.
- Created customized logistics solutions tailored to specific client needs while maintaining a focus on cost efficiency and timely delivery.
- Enhanced company reputation by providing exceptional service to both customers and carriers alike.
- Monitored market trends to identify new business opportunities, leading to increased sales revenue.
- Drove new business by acquiring new clients and expanding new and existing relationships.
Procurement Account Manager
Reed TMS Logistics
05.2021 - Current
- Company Overview: Werner Procurement Account Manager
- Maintained Communication: Managed communication with customers and carriers regarding transit times, appointment schedules, and real-time truck locations during transit
- Freight Negotiation: Demonstrated independent judgment and discretion in negotiating freight coverage, managing customer and carrier relationships, price negotiation, troubleshooting, and analyzing market trends
- Relationship Management: Developed and maintained strong customer and carrier relationships, driving growth by delivering exceptional customer experiences and maximizing profitability for clients
- Werner Procurement Account Manager
Management Assistant
Enterprise Rent-A-Car
08.2018 - 04.2021
- Company Overview: Management Assistant
- Sales and Customer Service Performance: Consistently ranked in the top half of monthly sales metrics, demonstrating consistent growth in both sales and customer service
- Financial Analysis: Conducted analysis of income statements to identify Profit and Loss (P&L) opportunities, all while contributing to the company's improved financial performance
- Fleet Growth: Achieved a 4% increase in fleet size while managing the branch in the absence of the branch managers
- Management Assistant
Education
Bachelor's of Arts - Marketing
University of South Florida
12-2016
Skills
- Market research
- Data analysis proficiency
- Strong negotiation skills
- Customer Service
- Business Management
- Training and Development
- Interpersonal Communication
- Data Entry and Analysis
- Project Management
- Goal-oriented mindset
Timeline
Carrier Sales Representative
JEAR Logistics
04.2024 - Current
Procurement Account Manager
Reed TMS Logistics
05.2021 - Current
Management Assistant
Enterprise Rent-A-Car
08.2018 - 04.2021
Bachelor's of Arts - Marketing
University of South Florida
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