Alexandra Ulyicsni
Charleston
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Third Shift Customer Service Representative
Circle K
Charleston
09.2025 - Current
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
- Upsold additional products or services to customers
- Processed transactions accurately using point-of-sale systems.
- Developed strong problem-solving skills through analyzing complex situations
- Assisted in training new hires by sharing best practices, providing guidance, and offering support during their onboarding process
Office Administrator
Archon Energy Solutions
Vacaville
11.2024 - 06.2025
- Took all calls and returned voicemails
- Scheduled county required inspection
- Mailed out final inspection paperwork
- Maintained reasonable schedules between customers and technician assignments
- Managed daily administrative tasks, including answering phone calls, responding to emails, and organizing meetings
- Maintained office supplies inventory by checking stock levels and placing orders as needed
- Scheduled appointments and maintained calendars for multiple team members
- Handled confidential information with utmost discretion and ensured compliance with data protection policies
In Home Caregiver
Levittown
10.2023 - 11.2024
- Administered medications according to prescribed schedules, adhering to all safety protocols and maintaining accurate medication records
- Managed and organized clients' medical appointments, coordinating transportation and accompanying them
- Implemented personalized care plans, tailored to each client's unique needs and preferences, resulting in improved overall quality of life
- Prepared nutritious meals based on dietary requirements and preferences
- Maintained a clean and safe living environment, performing light housekeeping tasks and organizing living spaces for optimal comfort
- Provided companionship and emotional support to enhance clients' mental and emotional well-being
- Assisted with mobility devices, such as walkers or wheelchairs, ensuring clients' safety and independence in navigating their home
- Responded to emergencies calmly and efficiently, following established protocols and seeking assistance when needed
Assistant Manager
Refuel
Surfside Beach
01.2022 - 10.2023
- Ordered all product in store between regular inventory and cold inventory.
- Check in all vendors for us to receive product.
- Received, checked in and filled all lottery tickets. At night, I scanned the ticket that is up to balance how much we sold to ensure no one is stealing.
- Stocked floor and cooler items.
- Came in whenever anyone called off or we were over staffed.
- Filled safe and got money from bank to make sure safe can be filled.
- Worked in the deli as needed.
- Cleaned pumps.
- Changed gas prices.
- Took out all trash from inside the store and beside pumps.
- Made sure all cleaning lists were finished before shifts ended.
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
Customer Service Specialist
State Farm
Murrells Inlet
04.2021 - 01.2022
- Distributed incoming new walk in patients between agents.
- Answered and transferred all calls, received and sorted mail.
- Took any cash or checks from in person payments to the bank, and added to daily ledger.
- Took all claim calls.
- Connected customers with adjusters that will be helping with any claims.
- Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in a XX% increase in customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department's average response time of XX minutes
- Developed strong product knowledge to effectively assist customers with their inquiries and provide accurate information on features, pricing, and availability
Disbursement Coordinator
George Sink, P.A. Injury Lawyers
Myrtle Beach
03.2019 - 04.2021
- Called all medical providers that was seen by client, and found out how much was written off, paid by insurance and what was still due the client.
- Communicate with legal assistant and lawyers to make sure we are getting a settlement offer as soon as possible to ensure quick negotiations and case closures.
- Made the document that has the final offer, what was paid to the law firm, what was paid to medical provider and finally what the client received.
- I was responsible of receiving all checks from opposing insurance company.
- Make sure all checks go out to medical providers from the final disbursement sheet.
- Maintained constant contact with customer to update process and to get any records/bills they got on their own if they have any.
- If client does NOT have records/bills- I request all records and bills from every medical provider.
- Answered incoming calls and sat up front if receptionist was out.
- Helped disburse mail.
- Managed and maintained office supplies inventory, ensuring availability of necessary materials for daily operations
- Scheduled and coordinated meetings, appointments, and travel arrangements for executives and staff members
- Assisted in the preparation of reports, presentations, and correspondence by gathering data and formatting information
Education
High school diploma - Business Completer
St. James High School
Murrells Inlet, SC06.2015
Skills
- Decision making
- Phone etiquette
- Windows
- Google Sheets
- Multitasking
- Cash register
- Phone call management
- Math
- Property renting
- Cross-functional communication
- Administrative experience
- POS systems
- Calendar management
- Inventory data entry
- Microsoft PowerPoint
- Cleaning
- Outbound calling
- Team development
- Computer operation
- Team leadership
- Microsoft Outlook
- Maintaining an organized workspace
- Customer support
Timeline
Third Shift Customer Service Representative
Circle K
09.2025 - Current
Office Administrator
Archon Energy Solutions
11.2024 - 06.2025
In Home Caregiver
10.2023 - 11.2024
Assistant Manager
Refuel
01.2022 - 10.2023
Customer Service Specialist
State Farm
04.2021 - 01.2022
Disbursement Coordinator
George Sink, P.A. Injury Lawyers
03.2019 - 04.2021
High school diploma - Business Completer
St. James High School