Alexandria Moultrie
Charleston
Summary
Skilled team member with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Well versed in logistics, supply chain and receiving management. Focused individual with knowledge in employee benefits laws as well in computer software's and data entry. Communicative and team oriented skills, managing filing systems, databases and client accounts with over 7 years of excellent industry performance. . Excited to bring talent to team offering opportunities for growth and advancement
Overview
9
9
years of professional experience
Work History
Collection Specialist
Maymont Homes
05.2023 - Current
- Resolving overdue bills and collecting payments from the individuals responsible for the debt.
- Contacting customers to notify them of overdue payments and documenting debts collected, or negotiate a payment plan to collect it in installments.
- Resolve customer issues and complaints concerning billing.
- Maintain accurate records of communication
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
Unit Supply Specialist (92Y)
U.S ARMY
04.2015 - Current
- Perform inventory counts every quarter to document all unit equipment
- Arrange and control weapons and ammunition in security areas
- Receive, inspect and deliver installation supplies and equipment
- Prepare unit and organizational supply documents and operated unit- level computers.
- Unpack and examine incoming shipments to confirm consistency with record and routed materials to appropriate department
- Utilize GCSS-A to organize and maintain shipment records, supply totals and inventory data.
Applecare Advisor
Apple
08.2021 - 04.2023
- Resolved service and technical problems for customers by asking clear and specific questions.
- Configured hardware, devices, and software to set up work stations for employees.
- Tested new software and hardware prior to deployment.
- Supported customers with advanced troubleshooting on helpdesk issues
Benefits Specialist
Benefitfocus
09.2019 - 06.2021
- Oversaw enrollment of new employees and company-wide enrollment period
- Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits
- Maintained employee benefits programs and informed employees of benefits by studying and assessing benefit needs and trends
- Reviewed employees enrollments to verify accuracy, inputting information into company database.
Education
High School Diploma -
Irmo High School
Columbia, SC05.2015
Skills
- Debt recovery expertise
- Strong negotiation skills
- Computer Maintenace
- Ability to analyze reports
- Experience in leadership
- Verbal and written communication
- Benefits interpretation
- Multitasking
- Document retrieval
- Excel spreadsheets
- Equipment repair
- Inventory tracking
- Data evaluations
- Report Writing
Timeline
Collection Specialist
Maymont Homes
05.2023 - Current
Applecare Advisor
Apple
08.2021 - 04.2023
Benefits Specialist
Benefitfocus
09.2019 - 06.2021
Unit Supply Specialist (92Y)
U.S ARMY
04.2015 - Current
High School Diploma -
Irmo High School
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