Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexia Booker

Duncan,SC

Summary

Goal-oriented Human Resources Specialist with 6 years of experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives. Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

12
12
years of professional experience

Work History

PSE Mail Processing Clerk

USPS
04.2024 - Current
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
  • Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
  • Used automated mail processing equipment to sort and collate mail.
  • Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
  • Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
  • Coordinated with team members to manage heavy workloads, ensuring timely completion of all assigned tasks while maintaining high-quality standards.
  • Operated mail processing equipment proficiently, minimizing downtime due to malfunctions or user error.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Demonstrated adaptability by quickly learning new technologies and processes introduced into daily operations for increased effectiveness.
  • Delivered consistent performance under pressure during peak mailing seasons, effectively managing increased volumes without compromising service quality or efficiency.
  • Provided excellent customer service while assisting walk-in clients with mailing needs and addressing their concerns professionally.
  • Prevented loss of critical documents by thoroughly inspecting all incoming materials for damage or tampering prior to distribution within the facility.
  • Ensured customer satisfaction through prompt resolution of inquiries regarding mailing services, rates, and delivery timescales.
  • Actively participated in safety meetings and workshops, contributing to a secure and accident-free workplace environment.
  • Expedited package delivery times by accurately weighing, labeling, and dispatching parcels according to postal regulations.
  • Conducted routine maintenance on mail processing machines, ensuring consistent uptime and reducing the need for costly repairs or replacements.
  • Optimized workspace utilization through regular reorganization efforts aimed at enhancing accessibility of tools and resources necessary for daily activities.

Human Resources Specialist

Army
03.2022 - Current
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures, which decreased the workload by 22%.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
  • Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
  • Analyzed issues and employed improvement processes.
  • Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
  • Advocated for staff members and counsel supervisors to identify and resolve conflicts.
  • Maintained work structure by updating job requirements and job descriptions for positions.
  • Completed projects on time and under budget while resolving complex issues for senior leaders.
  • Performed timely project management within budget constraints for issues regarding executive leadership.
  • Implemented quality control initiatives to reduce downtime and increase revenue.

Retention NCO

Army
02.2021 - 06.2022
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.
  • Remained current with training and sought new training opportunities to further personal growth.
  • Displayed exemplary personal and professional appearance, attracting local populace to inquire about military experience and opportunities.
  • Responded to calls and emails from interested candidates quickly and scheduled appointments for in-person meetings.
  • Filtered interested candidates by eligibility and disqualifying factors.
  • Exceeded mandated quota from headquarters based on military needs and availability.
  • Educated interested individuals on military jobs and compared interests and ASVAB scores to potential career fields.

Emergency Dispatcher

Army
07.2019 - 03.2022
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery delay.
  • Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
  • Handled approximately 70 cases daily, providing information and treatment recommendations to public, hospital staff and US military for cases such as accidental or intentional overdoses, chemical exposures, animal bites and battery ingestions.
  • Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Handled approximately [Number] cases daily, providing information and treatment recommendations to public, hospital staff and US military for cases such as accidental or intentional overdoses, chemical exposures, animal bites and battery ingestions.
  • Optimized productivity to improve on-time emergency response and life support.
  • Aided senior leadership by collecting research for executive decision-making support.
  • Identified cases requiring additional resources and interventions, reaching out to [Job title]s to determine best next steps.
  • Read system maps and caller information, and documented details in system.
  • Cultivated client rapport by interfacing with callers to aid with medical emergencies.
  • Improved project completion time by incorporating [Type] policies.
  • Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
  • Tracked stolen articles into National Crime Information Center and monitored government-regulated alarms.
  • Increased timely treatment protocols by leveraging current response and quality assurance requirements.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Answered calls from automatic routing system and took basic information from callers.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.

Training Room Clerk

Army
04.2019 - 01.2021


  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Entered [Type] data using [Software], following procedures to keep information private.
  • Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to [Type] database.
  • Arranged meetings for [Job title]s and coordinated resources for use by all attendees.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.

Firefighter

Army
07.2016 - 06.2019
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Oversaw equipment and vehicle upkeep to maintain emergency readiness totaling $2.2 million.
  • Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
  • Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
  • Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
  • Inspected buildings for pre-fire plans, fire hazards and compliance with fire prevention ordinances.
  • Trained fire personnel in safe and proper operation and maintenance of fire department apparatus and vehicles.
  • Assisted with safety audits and tracking of chemical and waste inventories.
  • Prepared incident reports detailing personnel, location and results of each call.

Customer Service Representative

Verizon Wireless
09.2012 - 07.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled day-to-day customer contact via phones, faxes and emails.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.

Education

High School Diploma -

Summerville High School
Summerville, SC
06.2008

Skills

  • Employment Recordkeeping
  • Performance Appraisal
  • Equal Employment Opportunity (EEO)
  • Retention Program Development
  • Oracle PeopleSoft
  • Strength Reporting

Timeline

PSE Mail Processing Clerk

USPS
04.2024 - Current

Human Resources Specialist

Army
03.2022 - Current

Retention NCO

Army
02.2021 - 06.2022

Emergency Dispatcher

Army
07.2019 - 03.2022

Training Room Clerk

Army
04.2019 - 01.2021

Firefighter

Army
07.2016 - 06.2019

Customer Service Representative

Verizon Wireless
09.2012 - 07.2016

High School Diploma -

Summerville High School

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Alexia Booker