Alexis Bates
Columbia
Summary
Assisted customers with inquiries and resolved issues to enhance satisfaction. Collaborated with team members to create a positive service environment. Developed strong relationships with clients to support business growth.
Overview
7
7
years of professional experience
Work History
Customer Service Advocate
VXI Global Solutions LLC
08.2021 - 01.2026
- Identified areas where existing processes needed improvement and developed strategies to address them.
- Performed outbound calling campaigns to promote new products or services.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
Receptionist
JCPenney
12.2018 - 03.2020
- Assisted with special projects assigned by management when required.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
Associate of Arts - Graphic Design
Independence University
Salt Lake City, UT12.2020
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Kenneth Shuler School of Cosmetology And Nail Design
12.2017
High School Diploma - undefined
Eau Claire High School
Columbia, SC05.2015
Skills
- Oversaw information management processes to ensure data integrity and accessibility
- Ensured adherence to regulatory compliance standards
- Executed comprehensive data collection processes to ensure accurate information gathering
- Oversaw call management operations to ensure efficient communication flow
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Demonstrated flexibility in adjusting to changing priorities and environments
Timeline
Customer Service Advocate
VXI Global Solutions LLC
08.2021 - 01.2026
Receptionist
JCPenney
12.2018 - 03.2020
Associate of Arts - Graphic Design
Independence University
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Kenneth Shuler School of Cosmetology And Nail Design
High School Diploma - undefined
Eau Claire High School