Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Blythe

Easley

Summary

Highly motivated Customer Service Representative with more than five years of experience in building relationships with customers. Strives to ensure that each customer experience is a rememberable one. Proven ability to work well with all levels of staff. Expert in taking and entering orders, managing accounts, and resolving complaints. Proficient in Microsoft Word and PowerPoint. Enjoys working as a team player but also an independent worker.

Overview

10
10
years of professional experience

Work History

CNA

Upstate Nursing Home
07.2024 - Current
  • Provided compassionate care to patients, ensuring comfort and safety during daily activities.
  • Assisted nursing staff with patient assessments and vital sign monitoring for optimal health management.
  • Facilitated communication between patients and medical teams to enhance care coordination and outcomes.
  • Trained new CNAs on best practices for patient care and safety protocols in a clinical setting.

Dietary Aide

Reedy River Acute
11.2023 - 07.2024
  • Prepared and served nutritious meals in accordance with dietary guidelines.
  • Assisted culinary staff in food preparation and kitchen organization.
  • Maintained cleanliness and sanitation of dining areas and kitchen equipment.
  • Collaborated with nutritionists to accommodate special dietary needs of residents.

Customer Service Representative

Percepta
01.2020 - 11.2023
  • Ensured that all customer contacts are properly documented into the client’s CRM, to allow an accurate historical view of customer’s contacts with the CRC;
  • Managed follow-up Log and audit documentation of customer file
  • Placed outbound calls to customers and dealers (when necessary) to understand the needs of the customer and respond to customer inquiries and concerns
  • Handled difficult customer issues and avoid escalation whenever possible in a positive and professional manner

Assistant Manager

Sam’s Club
01.2019 - 01.2020
  • Worked as part of the management team to ensure all opening and closing procedures are followed
  • Assisted co-workers with orders & preparing meals to ensure customers are satisfied
  • Ensured compliance with company policies and procedures are being met

Cashier

Captain D’s Seafood Restaurant
04.2018 - 11.2019
  • Took necessary steps to ensure each customer was greeted promptly and orders were placed correctly
  • Communicated clearly and positively with co-workers, management, and customers

Customer Service Representative

Alorica
11.2016 - 04.2018
  • Troubleshooted, diagnosed, and resolved complex issues utilizing various resources across a wide array of internet connected devices, such as home appliances
  • Calmly attempted to resolve any issues before getting supervisor involved
  • Kept record of customers interactions by documenting accounts during or immediately after call

Customer Service Representative

Gannett (USA Today)
09.2015 - 10.2016
  • Answered inbound calls to assist with any questions or inquiries customers may have regarding the community newspaper or subscription
  • Maintained existing accounts while building customer relationships to ensure each customer is satisfied with subscriptions
  • Kept clean and detail-oriented records of sales

Education

High School Diploma - undefined

Easley High School
Easley, SC
06.2014

Skills

  • Time management
  • Patient care
  • Vital signs monitoring
  • Compassion and empathy

Timeline

CNA

Upstate Nursing Home
07.2024 - Current

Dietary Aide

Reedy River Acute
11.2023 - 07.2024

Customer Service Representative

Percepta
01.2020 - 11.2023

Assistant Manager

Sam’s Club
01.2019 - 01.2020

Cashier

Captain D’s Seafood Restaurant
04.2018 - 11.2019

Customer Service Representative

Alorica
11.2016 - 04.2018

Customer Service Representative

Gannett (USA Today)
09.2015 - 10.2016

High School Diploma - undefined

Easley High School

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Alexis Blythe