Alexis Branson
Spartanburg
Summary
Dynamic professional with a proven track record at TD Bank, excelling in customer support and problem-solving. Adept at utilizing CRM software to enhance service delivery and resolve issues effectively. Strong communicator with data entry expertise, committed to fostering positive client relationships and ensuring operational efficiency.
Overview
11
11
years of professional experience
Work History
Call Center Representative
TD Bank
11.2021 - Current
- Assisted customers with inquiries, ensuring prompt and accurate information delivery.
- Utilized CRM software to track customer interactions and maintain detailed records.
- Resolved customer issues by identifying root causes and providing effective solutions.
- Demonstrated adaptability in handling diverse customer needs and service situations.
Office Administrative Assistant
Kohler Co.
01.2018 - 11.2021
- Managed daily office operations to ensure efficient workflow and communication.
- Coordinated scheduling and logistics for meetings, events, and travel arrangements.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
Data Entry Clerk
Siemens Manufacturing
02.2015 - 01.2018
- Entered and updated data in ERP systems for inventory management.
- Ensured accuracy of information by performing regular data audits.
- Processed customer orders and maintained databases efficiently.
- Assisted in training new team members on data entry protocols.
Education
Associate of Applied Science - Business Administration
Spartanburg Community College
Spartanburg, SCHigh School Diploma -
Dorman High
Roebuck, SC05.2015
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Verbal and written communication
- Inbound phone calls
- Call center operations
- Communicating with clients
Timeline
Call Center Representative
TD Bank
11.2021 - Current
Office Administrative Assistant
Kohler Co.
01.2018 - 11.2021
Data Entry Clerk
Siemens Manufacturing
02.2015 - 01.2018
Associate of Applied Science - Business Administration
Spartanburg Community College
High School Diploma -
Dorman High