Alexis Burnette
Summerville
Summary
Dependable employee successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Caring Server Shift Leader known for providing exceptional staff morale and exemplary customer service. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for both workers and diners.
Overview
10
10
years of professional experience
Work History
General Manager
The Cod Father
10.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Server Shift Leader
Montanas Saloon
12.2022 - 10.2023
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server
Ruby Tuesday
11.2020 - 08.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server Manager
Decatur Family Dinner
03.2015 - 09.2019
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Led team of servers to consistently meet customer service and sales targets.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
Education
Meigs County High School
Decatur, TN05.2017
Skills
- Continuous Development
- Staff Schedule Administration
- Customer Loyalty
- Dining Room Management
- Loyal to job, and high energy
Education
Decatur, TN
Contact
Summerville, SC 29486
Timeline
General Manager
The Cod Father
10.2023 - Current
Server Shift Leader
Montanas Saloon
12.2022 - 10.2023
Server
Ruby Tuesday
11.2020 - 08.2022
Server Manager
Decatur Family Dinner
03.2015 - 09.2019
Meigs County High School
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