Alexis Caputo
Myrtle Beach
Summary
Dynamic hospitality professional with a strong background in customer relations, beverage operations, and sales. Recognized as a top performer in fast-paced, high-pressure environments, fostering team success through effective leadership and training. Maintains a positive and upbeat attitude, delivering exceptional performance that exceeds revenue and customer satisfaction goals. Proven track record of driving results and enhancing guest experiences through strategic initiatives and a commitment to excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Barista (Seasonal)
Aroma Joes
Greenland, NH
08.2021 - 09.2025
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Pleasantly interacted with customers and team during hectic periods to promote fun, positive environment.
Catering Events Lead Bartender (Seasonal)
Liberty Lane
Hampton, NH
12.2019 - 06.2025
- Led beverage service for high-profile catering events, ensuring timely delivery and quality standards.
- Trained and mentored junior bartenders on mixology techniques and customer service excellence.
- Contributed to increased repeat business by maintaining a professional demeanor and consistently delivering an exceptional experience for clients and their guests.
- Collaborated with event planners to create seamless bar experiences aligned with overall event vision.
Retail Sales Consultant
Xfinity Comcast
Danvers, MA
11.2021 - 02.2025
- Consistently led team in achieving sales targets through effective customer engagement and product knowledge.
- Exceeded sales goals by 140% utilizing exemplary customer service skills.
- Trained new employees on store policies, procedures, and best practices for superior customer service.
- Participated in promotional events to engage potential customers and showcase store offerings.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Bar Manager
The Poker Room
Hampton Falls, NH
11.2015 - 10.2021
- Increased bar revenue by developing unique drink and cocktail offerings, enhancing customer experience and engagement
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Managed inventory control, optimizing stock levels and minimizing waste.
- Supervised daily bar operations, ensuring compliance with health and safety regulations.
Education
High School Diploma -
Chicopee Comprehensive
Chicopee, MA06-2010
Skills
- Building customer loyalty
- Task prioritization
- Effective time management
- Friendly and outgoing
- Effective team contributor
- Detail-oriented approach
- Excellent memory
- Proficient in managing multiple tasks
- Workstation maintenance
Certification
- TIPS Certified
Timeline
Retail Sales Consultant
Xfinity Comcast
11.2021 - 02.2025
Barista (Seasonal)
Aroma Joes
08.2021 - 09.2025
Catering Events Lead Bartender (Seasonal)
Liberty Lane
12.2019 - 06.2025
Bar Manager
The Poker Room
11.2015 - 10.2021
High School Diploma -
Chicopee Comprehensive