Alexis Carrigg
Aiken
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Very driven and dedicated to whatever role I fill.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Phoenix Specialty Mfg
Aiken
12.2024 - 03.2025
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed positive relationships with customers through friendly interactions.
- Implemented innovative methods for streamlining the customer service process.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Updated databases with new and modified customer data.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Supported sales team members to drive growth and development.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Cook/server
Yannis Greek Cafe
Barnwell
03.2024 - 10.2024
- Supervised and trained kitchen staff on proper preparation techniques.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Resolved customer complaints regarding food quality or services provided.
- Performed basic administrative duties such as inventory management, ordering supplies.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Ordered supplies as needed for the kitchen.
- Adhered to food safety standards when storing and preparing foods.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Organized storage areas for efficient usage of space.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Set up and performed initial prep work for soups, sauces, and salads.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Carried pans and trays of food to and from work stations, stove, and refrigerator.
- Replenished food items from inventory and rotated ingredients.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Set up work stations prior to opening to minimize prep time.
- Accurately recorded orders on cash register and point-of-sale system.
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Greeted guests and provided menus.
- Checked food before serving it to customers.
- Prepared drinks according to standard recipes.
- Assisted in training new servers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Took orders from customers accurately and in a timely manner.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Trained new employees on restaurant procedures and plating techniques.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Addressed complaints to kitchen staff and served replacement items.
- Implemented feedback from customers to improve service quality and menu offerings.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education
High School Diploma -
Barnwell High School
Barnwell, South Carolina04-2016
Skills
- Customer service
- Order tracking
- Complaint resolution
- Inventory management
- Relationship building
- Team collaboration
- Time management
- Effective communication
- Problem solving
- Process improvement
- Attention to detail
- Employee training
- Technical support
- [Software] CRM system proficiency
- Follow-up skills
- Typing proficiency
- Multitasking and organization
- Proofreading
- De-escalation techniques
- Multi-line telephone operations
- Hospitality and accommodation
- Delivery scheduling
- Documentation
- Typing [number] wpm
- Empathy and patience
- Strong teamwork
- Office equipment proficiency
- Active listening
- Call center experience
- Task prioritization
- Appointment scheduling
- Customer RMA management
- POS systems expert
- Product knowledge
- Customer relations
- Team development
- Cultural awareness
- Complaint handling
- Email management
Timeline
Customer Service Representative
Phoenix Specialty Mfg
12.2024 - 03.2025
Cook/server
Yannis Greek Cafe
03.2024 - 10.2024
High School Diploma -
Barnwell High School