Alexis GARDNER
Rock Hill
Summary
Compassionate healthcare professional with expertise in patient care coordination, remote care navigation, and healthcare operations. Proven ability to manage patient needs and coordinate services while ensuring compliance with healthcare standards. Recognized for strong communication skills and leadership potential, with a focus on improving patient outcomes. Seeking to leverage skills in a healthcare leadership role to drive organizational growth and team success.
Overview
9
9
years of professional experience
Work History
Care Navigator
Curana Health
Remote
02.2026 - Current
- Coordinated care plans for patients to navigate healthcare services effectively.
- Partnered with healthcare providers to deliver integrated patient support tailored to individual needs.
- Enhanced patient understanding of treatment options and resources through guidance and support.
- Developed educational materials to increase patient knowledge and foster engagement in their care.
Care Concierge
Curana Health
06.2024 - 02.2026
- Coordinated appointment scheduling and follow-up communication to improve patient experience and access to care.
- Managed front desk operations to create a positive first impression for visitors and streamline check-in processes.
- Provided information on medical programs and community resources to empower clients in navigating their healthcare options.
- Collaborated with healthcare providers to optimize patient care processes for improved outcomes.
Enrollment Specialist
Optimize Health
Remote
11.2021 - 06.2024
- Educated potential members on program benefits and eligibility criteria, facilitating informed enrollment decisions.
- Coordinated with internal teams for timely processing of enrollments, ensuring a smooth experience for new members.
- Assisted clients with completion of applications and submission of documentation.
- Streamlined healthcare program enrollment processes at Optimize Health, enhancing member access.
Medical Assistant
Lancaster Endocrinology
Rock Hill
07.2020 - 10.2021
- Maintained accurate medical records, ensuring HIPAA compliance and quality patient care.
- Efficiently managed patient flow, reducing wait times and enhancing clinic operations.
- Streamlined scheduling processes, increasing patient throughput and clinic efficiency.
- Welcomed patients and addressed concerns to boost satisfaction and comfort.
- Collaborated with staff to prepare patient charts, enhancing session effectiveness through organized information.
Account & Billing Representative
Apple
Remote
11.2019 - 07.2020
- Managed high volumes of customer inquiries, resolving billing and account concerns efficiently.
- Processed payments and maintained accurate account records.
- Resolved billing discrepancies swiftly, contributing to increased customer retention and loyalty.
- Analyzed account trends to identify recurring issues, implementing proactive solutions that reduced inquiry volume.
Customer Service Manager
Walmart
Fort Mill
04.2017 - 11.2019
- Supervised customer service team to maintain high-quality support and engagement.
- Resolved complex customer inquiries through effective communication and problem-solving.
- Trained new hires on company policies and best practices in customer service.
- Implemented training programs to enhance staff skills and elevate service delivery standards.
Education
HEALTH ADMINISTRATION -
East Tennessee State University
Remote01-2027
HEALTHCARE ADMINISTRATION -
University of Phoenix
Remote01-2024
Skills
- HIPAA Compliance
- EHR Management
- Patient Scheduling
- Records Management
- Team Training
- Workflow Optimization
- Resource Management
- Performance Monitoring
- Patient Relations
- Conflict Resolution
- Cross-Department Collaboration
- Care Coordination
- Microsoft Office
- Data Analysis
Timeline
Care Navigator
Curana Health
02.2026 - Current
Care Concierge
Curana Health
06.2024 - 02.2026
Enrollment Specialist
Optimize Health
11.2021 - 06.2024
Medical Assistant
Lancaster Endocrinology
07.2020 - 10.2021
Account & Billing Representative
Apple
11.2019 - 07.2020
Customer Service Manager
Walmart
04.2017 - 11.2019
HEALTH ADMINISTRATION -
East Tennessee State University
HEALTHCARE ADMINISTRATION -
University of Phoenix