Alexis Grissom
Gaffney,SC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Licensed Esthetician
Stained Hair Society Salon & Spa
04.2025 - Current
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Discussed procedures and treatment options with clients.
- Sterilized equipment for patient treatments.
- Recommended retail products for at-home use.
- Boosted client satisfaction by providing personalized skincare treatments and product recommendations.
- Educated patients on treatment options.
- Performed thorough skin analysis to determine appropriate treatments for clients'' individual needs.
- Advised clients on proper home-care regimens.
- Fostered friendly, warm, and exceptional customer experience.
- Improved clientele retention with exceptional customer service and follow-up care.
- Provided clients with knowledge of all cosmetic services being provided.
Sales Representative
Spartanburg Dodge Jeep Ram
01.2025 - 03.2025
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Utilized social media platforms to engage with potential customers and build brand awareness.
Talent Acquisition Specialist
American Credit Acceptance
11.2023 - 01.2025
- Screen resumes and conduct initial phone interviews to assess candidates' qualifications and cultural fit.
- Coordinate and schedule interviews with hiring managers and potential candidates.
- Assist in onboarding new hires; Administer pre-employment assessments and background checks.
- Maintain and update the applicant tracking system (ATS) to ensure accurate candidate data.
- Manage candidate experience throughout the recruitment process, ensuring timely communication and feedback.
- Source candidates through various channels.
Repo Recovery Specialist
American Credit Acceptance
10.2022 - 11.2023
- Work directly with repossession vendors and auctions.
- Send and upload appropriate documents and forms.
- Prepare and send reinstatement extension letters to customers, and upload them to confirm the extension has been placed on the correct account.
- Prepare and send Settlement letters to customers, and upload them to confirm the settlement has been placed on the correct account.
- Review and approve or reject repossession invoices.
- Prepare and finalize reports related to repossession and settlement activities.
Loss Mitigation Specialist
American Credit Acceptance
01.2022 - 10.2022
- Review loan agreements, payment histories, and financial documentation to understand the nature of delinquencies.
- Work closely with borrowers to identify financial hardships and discuss possible solutions such as loan modifications, forbearance, or repayment plans.
- Process and evaluate loan modification requests, ensuring compliance with company policies and regulatory requirements.
- Coordinate and oversee the completion of necessary documentation for loan modifications or settlements.
- Negotiate and settle accounts to minimize financial losses for the company while maintaining customer relationships.
Sales Representative
Conn’s Home Plus
09.2021 - 01.2022
- Greet and engage customers to understand their needs and guide them in selecting home appliances, electronics, furniture, and other products.
- Provide product knowledge and demonstrate features and benefits of various items to customers.
- Assist customers in finding the best financing options, explaining payment plans, promotions, and warranties.
- Close sales by effectively addressing customer concerns, overcoming objections, and securing commitments.
- Maintain up-to-date knowledge of current promotions, discounts, and sales events to offer relevant product information to customers.
- Build and maintain long-term relationships with customers to encourage repeat business and referrals.
Server/Host/To-Go Specialist
Cracker Barrel
08.2018 - 09.2021
- Greet and welcome guests as they enter the restaurant, ensuring a positive first impression.
- Accurately enter to-go orders into the point-of-sale (POS) system, including modifying orders as needed.
- Provide excellent customer service by addressing concerns, offering menu suggestions, and ensuring satisfaction with take-out orders.
- Check in with guests during the meal to ensure everything meets their expectations and address any issues promptly.
- Handle customer complaints and concerns in a professional manner, escalating issues to management if necessary.
Phlebotomist - Clinicals
Spartanburg Regional
06.2021 - 07.2021
- Collect blood samples from patients following proper protocols and safety procedures.
- Verify patient identification and ensure correct labeling of specimens to avoid errors.
- Prepare patients for blood collection by explaining procedures, addressing concerns, and ensuring comfort.
- Select appropriate equipment and ensure it is sterile and ready for use, including needles, tubes, and collection devices.
- Draw blood from patients, including venipuncture or capillary puncture, as per medical guidelines.
Key Holder/ Sales Lead
Dollar General
11.2020 - 05.2021
- Open and close the store according to company procedures, ensuring security and proper setup of the store at the beginning and end of each shift.
- Supervise and manage staff during shifts, providing direction and support as needed.
- Handle customer inquiries, complaints, and issues with professionalism and resolve problems in a timely manner.
- Ensure the store is clean, organized, and properly stocked throughout the shift, managing inventory as needed.
- Assist with training and mentoring new employees on store procedures, customer service, and safety protocols.
- Maintain accurate records, such as sales logs, inventory counts, and shift reports, for management review.
Education
Esthetician License - Esthetician
Spartanburg Community College
Spartanburg, SC01.2024
Phlebotomist Certification - Health Care
Spartanburg Community College
Spartanburg, SC01.2021
High School Diploma -
Gaffney High School
Gaffney, SC05.2019
Skills
- Customer Service
- Conflict Resolution
- Critical Thinking
- Communication
- Time Management
- Verbal and written communication skills
- Active listening
Timeline
Licensed Esthetician
Stained Hair Society Salon & Spa
04.2025 - Current
Sales Representative
Spartanburg Dodge Jeep Ram
01.2025 - 03.2025
Talent Acquisition Specialist
American Credit Acceptance
11.2023 - 01.2025
Repo Recovery Specialist
American Credit Acceptance
10.2022 - 11.2023
Loss Mitigation Specialist
American Credit Acceptance
01.2022 - 10.2022
Sales Representative
Conn’s Home Plus
09.2021 - 01.2022
Phlebotomist - Clinicals
Spartanburg Regional
06.2021 - 07.2021
Key Holder/ Sales Lead
Dollar General
11.2020 - 05.2021
Server/Host/To-Go Specialist
Cracker Barrel
08.2018 - 09.2021
Esthetician License - Esthetician
Spartanburg Community College
Phlebotomist Certification - Health Care
Spartanburg Community College
High School Diploma -
Gaffney High School
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