Alexis Harrison
Greenwood
Summary
Achievements include improved customer satisfaction scores, increased service quality and reduced call times. Forward-thinking professional adept at developing and implementing successful policies to meet changing demands.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
SYKES
01.2021 - Current
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Call Center Agent
TD Bank
07.2019 - 12.2020
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Reviewed files, records and other obtained documents to respond to customer requests.
Shift Lead
Publix
05.2017 - 07.2020
- Delegated tasks to employees and monitored activities and task completion.
- Resolved customer complaints and reported issues to senior management.
- Upheld company standards and compliance requirements for operations.
- Coached and trained employees and managed daily work assignments to enhance operations.
Education
Bachelor of Arts - Information Management Systems
University of South Carolina Upstate
Spartanburg, SCHigh School Diploma -
Emerald High School
Greenwood, SC05.2018
Skills
- Performance updates
- Productivity benchmarks
- Capital improvement planning
- Issue and conflict resolution
- Lead generation
- Systems and automation applications
- Capital improvement planning
- Employee motivation
- Contract development and management
- Communication
Timeline
Customer Service Manager
SYKES
01.2021 - Current
Call Center Agent
TD Bank
07.2019 - 12.2020
Shift Lead
Publix
05.2017 - 07.2020
Bachelor of Arts - Information Management Systems
University of South Carolina Upstate
High School Diploma -
Emerald High School
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