Alexis Horne
Simpsonville,SC
Overview
6
6
years of professional experience
Work History
Patient Experience
Brio Primary Care
08.2024 - Current
- Collaborated with healthcare professionals to ensure a seamless patient experience from check-in to followup.
- Reduced wait times with efficient check-in procedures, resulting in improved patient experience.
- Contributed to a positive patient experience through compassionate chairside manner and excellent communication skills.
- Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
- Managed patient scheduling for 28 providers, ensuring efficient appointment booking and optimizing daily patient flow.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Expedited check-in process for patients by efficiently collecting necessary paperwork and verifying insurance coverage upon arrival.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Followed up with patients after completed Televisits.
- Managed callbacks and actions that needed to be completed from providers.
OFFICE MANGER/ CASE MANAGER
CAROLINA WEST CLINICS
02.2019 - 08.2024
- Manage patient scheduling, ensuring efficient appointment booking and optimizing daily patient flow
- Coordinate patient care activities, including follow-up appointments, referrals, and consultations
- Handle patient inquiries, provide accurate information regarding services, procedures, and insurance coverage
- Implement and maintain electronic health records, ensuring confidentiality and accuracy of patient information
- Collaborate with doctors to facilitate seamless patient care delivery and treatment plans
- Managed the scheduling and optimization of Facebook lead campaigns to maximize lead generation and conversion rates
- Collaborate with cross-functional teams to integrate lead generation efforts with overall marketing and sales objectives
- Implement lead nurturing strategies to maximize the conversion of leads generated through Facebook campaigns
- Collaborate with office managers at two other locations to develop and implement strategies for enhancing KPI metrics, such as patient retention rates and revenue growth
- Actively participated in industry conferences and seminars to stay updated with the latest trends and best practices
- Gather and analyze data to support the owner in making strategic business decisions for the office
- Manage and make deposits for the office
- Monitor medical equipment inventory and make purchases when necessary
- Managing and handling all warranty needs for patient equipment
- Oversee new hire training and manage disciplinary actions within the office
- Responsible for assisting patients with medical financing through various lenders
Education
HIGH SCHOOL DIPLOMA -
Odyssey Online Learning
Columbia, SC06.2018
Skills
- Strong Written and Verbal Communication Skills
- Attentive to Details
- Team Leader
- Time Management
- Problem Solver
- Organization Skills
- Financial Management
- Customer Service
- Microsoft Office
- ChiroFusion
- EClinicalWorks
- CallHero
- Canva
- CareCredit
- United Credit
- Patient experience improvement
Timeline
Patient Experience
Brio Primary Care
08.2024 - Current
OFFICE MANGER/ CASE MANAGER
CAROLINA WEST CLINICS
02.2019 - 08.2024
HIGH SCHOOL DIPLOMA -
Odyssey Online Learning
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