Alexis Kaminski
Columbia
Summary
Experienced Team Lead/Supervisor with a proven track record in enhancing customer satisfaction and optimizing inventory control. Skilled in coaching and mentoring, I successfully implemented training initiatives that improved team performance and reduced discrepancies. Committed to ensuring a positive work environment through effective communication and relationship building.
Overview
7
7
years of professional experience
Work History
Team Lead
Academy Sports and Outdoors
08.2020 - Current
- Led team in achieving efficiency and enhancing customer satisfaction through targeted training initiatives.
- Initiated inventory management processes, reducing stock discrepancies and improving order fulfillment accuracy.
- Implemented effective scheduling strategies, optimizing workforce allocation to meet peak demand periods efficiently.
- Collaborated with department teams to enhance product displays, driving increased sales during promotional events.
- Analyzed sales data to identify trends, informing strategic decisions for merchandising and inventory management.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by showing commitment to standards, professionalism, and following company values at all times.
- Coached team members in techniques and processes necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and provide both customer service and metric goals.
- Influenced positive change within departments through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering excellent services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed and implemented strategies to optimize stock levels and reduce excess inventory.
- Analyzed inventory trends to forecast demand and improve replenishment strategies effectively.
- Coordinated physical counts and adjusted discrepancies to maintain accurate inventory records.
- Resolved discrepancies in inventory records through thorough investigation, collaborating with relevant departments to address any underlying issues.
- Improved inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
Supervisor
Charlotte Russe
09.2018 - 08.2020
- Resolved employee conflicts, ensuring a positive work environment and teamwork.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies daily.
- Responded to and resolved customer questions and concerns, offering solutions when needed to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Collaborated with management to develop strategies for boosting overall store performance.
- Completed cash and credit card transactions accurately using POS software.
- Monitored daily and weekly key performance indicators to maintain on-track status.
Education
No Degree - Art Education
University of South Carolina
Columbia, SCHigh School Diploma -
Clover High School
Clover, SC06-2015
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Process improvement
- Communication
- Relationship building
- Cash handling
- Employee training
- Loss prevention
- Problem-solving
- Inventory control
Timeline
Team Lead
Academy Sports and Outdoors
08.2020 - Current
Supervisor
Charlotte Russe
09.2018 - 08.2020
No Degree - Art Education
University of South Carolina
High School Diploma -
Clover High School
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