Alexis Parker
Pawleys Island
Summary
Customer Service Representative with a strong track record in managing high volumes of inbound calls and fostering positive client relationships. Skilled in CRM systems, communication, and problem-solving, ensuring efficient operations and high customer satisfaction. Recognized for ability to build rapport and cultivate partnerships, contributing to business growth through effective listening and empathy.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Seven Rivers Aviation
Georgetown
08.2023 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with inquiries and resolved issues efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Handled escalated complaints, ensuring resolution while maintaining professionalism and empathy.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships, fostering loyalty and encouraging repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Processed orders and managed returns according to company policies.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by collaborating with other departments to deliver effective solutions for customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Education
High School Diploma -
Waccamaw High School
Pawleys Island, SC06-2028
Skills
- Customer service
- Conflict resolution
- Order processing
- Data entry
- Active listening
- Team collaboration
- Time management
- Adaptability and flexibility
- Task prioritization
- Email management
- Document management
- Documentation handling
- Spreadsheets
- Computer proficiency
- Microsoft outlook
- Office technology use
- Punctuality and reliability
- Relationship building
- Calm demeanor
- Calm demeanor
Languages
English
Full Professional
Timeline
Customer Service Representative
Seven Rivers Aviation
08.2023 - Current
High School Diploma -
Waccamaw High School