Alexis Smith
Myrtle Beach
Summary
As a customer service professional, I bring valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
I am equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Outreach Coordinator
Fyrebird Recovey
01.2023 - Current
- Developed partnerships with relevant stakeholders, strengthening the organization''s presence in the community.
- Monitored progress towards outreach goals regularly, making adjustments as needed to ensure continued success of initiatives.
- Empowered team members to take ownership of their roles in outreach activities, promoting a sense of responsibility and commitment to the organization''s mission.
- Improved access to resources for underprivileged communities by connecting them with essential services offered by partner agencies.
Customer Service Representative
Little River Medical Center
04.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Verizon
01.2020 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Dental Hygiene
Bryant And Stratton College
Getzville, NY05-2020
Skills
- Outreach initiatives
- Community education
- Event coordination
- Customer service
- Critical thinking
- Active listening
Timeline
Outreach Coordinator
Fyrebird Recovey
01.2023 - Current
Customer Service Representative
Little River Medical Center
04.2022 - 01.2023
Customer Service Representative
Verizon
01.2020 - 04.2022
Associate of Science - Dental Hygiene
Bryant And Stratton College
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