ALEXIS TURNER
Sumter
Summary
Experienced leader with over 6 years in team management and customer engagement enhancement, proficient in office operations and POS systems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Lead
Little's Personal Cleaners
Sumter
01.2022 - 12.2023
- Oversee garment inspection and quality checks, boosting customer satisfaction and retention.
- Implement marketing strategies, driving increased foot traffic and revenue growth.
- Train new hires on equipment and safety, ensuring consistent and high-quality team output.
- Collaborate with team members to develop innovative solutions, fostering a positive work environment and boosting team morale.
Lead Sales Associate
Dollar General
Sumter
01.2021 - 12.2022
- Adhere to company procedures for managing merchandise, including receiving, unpacking, stocking, restocking, and rotating items on shelves, as well as creating merchandise displays.
- Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
- Provide hands-on assistance to customers, assessing their needs, and staying informed about consumer preferences.
- Offer leadership, guidance, and direction to sales team members, providing support whenever needed.
Front Office Manager
Wyndham Hotels & Resorts
Columbia
01.2017 - 11.2020
- Assist in supervising the front desk function; ensure staff is properly trained including service expectations, property management and reservations systems, safety and emergency procedures.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Education
High School Diploma -
Provost Academy
Sumter, SC12.2015
Career Diploma - Hotel And Restaurant Management
Penn Foster
RemoteSkills
- Customer engagement
- Hotel operations
- Hospitality management
- POS systems expertise
- Office administration
- Microsoft Office proficiency
- Communication skills
- Conflict resolution strategies
- Team leadership
- Time management
- Phone etiquette
- Analytical skills
Certification
Driver's License
Personal Information
Willing To Relocate: Anywhere
Timeline
Shift Lead
Little's Personal Cleaners
01.2022 - 12.2023
Lead Sales Associate
Dollar General
01.2021 - 12.2022
Front Office Manager
Wyndham Hotels & Resorts
01.2017 - 11.2020
High School Diploma -
Provost Academy
Career Diploma - Hotel And Restaurant Management
Penn Foster