Alexus Cohen
Columbia
Summary
Bachelor's degree in business administration with a concentration in health services. Associate's Degree in Arts. Excellent written, verbal, and interpersonal skills to effectively and properly communicate with others. Ability to process procedures and make complex decisions independently. Ability to multitask in a fast-paced environment. Analytical abilities. Ability to follow established procedures and guidelines of the business. Knowledge of software, and strong computer skills. Adaptability to work with frequent changes. Prior customer service experience. Experience in remote customer service. Knowledgeable in claiming files. Certified Electronic Health Records Specialist. Medical coding with ICD-10. Resourceful coordinator possessing outstanding prioritization, multitasking and planning abilities to juggle responsibilities. Systematic and methodical professional offering several years of hands-on experience handling various administrative duties and tasks in office setting. Commended and recognized for meticulous file management abilities. Meticulous professional with versatile background in various administrative support functions. Follows office workflow to increase performance levels, maintain files, and records and support teams with various administrative tasks. Outstanding knowledge of MS Office and accounting software. Talented professional proven successful in leading administrative team members in high-volume settings. Knowledgeable about regulations, managing files, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic.
Overview
16
16
years of professional experience
1
1
Certification
Work History
COORDINATOR/ADMISSIONS /Remote Customer Service
Perdoceo Education Corporation
01.2023 - Current
- Recruited, interviewed and selected employees to fill vacant roles.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Guided employees in handling difficult or complex problems.
- Resolved customer complaints in a timely manner while upholding company standards.
- Delegated work to staff, setting priorities and goals.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
Supervisor House Cleaning Services
Luxury sparkle cleaning services
Columbia
01.2020 - Current
- Developed strategies to improve team performance and productivity.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Streamlined workflow processes, reducing project completion times.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Determined consumer needs to provide products and services appealing to larger market.
- Trained new employees on company policies, job duties, and performance expectations.
Property Manager
BGSF
05.2023 - 02.2024
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted owners with analyzing complex real estate documents and loan agreements.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Met with clients to negotiate management and service contracts.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
- Exercised direct supervision over property staff.
Claims Follow-up Representative
Prisma Health
Columbia
07.2021 - 04.2023
- Established relationships with existing customers to promote new product or service opportunities.
- Analyzed key performance indicators to identify effective strategies.
- Participated in training sessions designed to improve overall job performance.
- Ensured timely submission of insurance claims and verified coverage eligibility.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Compiled and analyzed sales data to identify trends and opportunities for growth.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Managed client accounts, ensuring satisfaction and retention through regular communication and problem resolution.
- Processed insurance claims, verifying coverage and explaining benefits to patients.
Medical Claims Customer Service Rep Remote
Concentrix
Arizona City
03.2021 - 01.2023
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Developed strong customer relationships to encourage repeat business.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided top quality control and eliminated downtime to maximize revenue.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Processed medical insurance claims electronically and manually to ensure timely payment from insurance companies.
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
Customer Service Representative Remote
Spectrum
Columbia
01.2020 - 03.2021
- Answered inbound calls, chats and emails to facilitate customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided top quality control and eliminated downtime to maximize revenue.
Human Resources Coordinator
United States Postal Service
Columbia
04.2015 - 12.2019
- Conducted background checks for potential candidates.
- Developed onboarding materials and presented orientation sessions for new hires.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted testing of software and systems to ensure quality and reliability.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Supported benefits administration, including health insurance and retirement plans.
Analyst
General Information Services LLC
Chapin
01.2013 - 01.2015
- Applied consultative approach to collect information on customer service, account and technical concerns.
- Identified needs of customers promptly and efficiently.
- Coordinated with third-party vendors when necessary for resolving escalated customer issues.
- Prepared daily activity reports summarizing activities related to customer support requests.
- Analyzed large datasets with statistical methods and software programs.
- Created detailed reports on customer feedback for management review.
Manager
Sears
Columbia
01.2012 - 01.2013
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Resolved conflicts between customers and staff members in a professional manner.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Built talented and successful team that increased department sales.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
Manager of Operations
Ride and Dine Restaurant
Blair
01.2009 - 01.2011
- Ensured compliance with applicable laws and regulations related to operations.
- Monitored progress by establishing plans, budgets and measuring results.
- Oversaw daily operations, ensuring efficiency and effectiveness across all departments.
- Led process improvement initiatives, resulting in an increase in operational efficiency.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
Education
Bachelor's degree - Business Administration
Strayer University
Global09.2024
Associate's degree - Business Administration
Strayer University
Illinois City, IL10.2023
Certified Electronic Health Records Specialist - Electronic Health Records Fundamental
University of Phoenix
Online Campus01-2018
High School Diploma -
Fairfield Central High School
Winnsboro, SC06-2012
Skills
- Transcription
- Excel
- Quality control
- Analytics
- Microsoft Word
- Technical support
- Claim adjudication
- EMR systems
- Medical records
- Leadership
- Customer relationship management
- Medical terminology
- Recruiting
- ICD coding
- Basecamp
- Cleaning
- Database management
- Housekeeping management
- ICD-9
- Customer service
- Documentation review
- ICD coding
- B2B sales
- Office experience
- Google Docs
- Sales
- ADP
- Medical coding
- Communication skills
- Physiology knowledge
- Accounting
- Medical records
- Medical scheduling
- ICD-10
- Negotiation
- Microsoft Excel
- Help desk
- Computer literacy
- Property management
- PeopleSoft
- Medical office experience
- Software troubleshooting
- Windows
- Section 8
- IT
- Upselling
- Social media management
- JD Edwards
- Medical billing
- Epic
- Physiology knowledge
- Phone Etiquette
- Restaurant experience
- CPT coding
- Human resources
- GIS
- Conflict management
- Organizational skills
- Anatomy knowledge
- Customer support
- Fair Housing regulations
- Supervising experience
- Data entry
- Laboratory Experience
- Merchandising
- Salesforce
- Commercial cleaning
- Outbound sales
- Typing
- Customer relations
- Team building
- Time management
- Employee training
- Data analysis
- Problem solving
- Effective communication
- Conflict resolution
- Attention to detail
- Team management
- Planning
- Remote office availability
Certification
- Electronic Health Records, Present, Proficient in the medical online applications such as PrimeSuite, medical terminology, scheduling, billing, insurance claims.
- Certified Electronic Health Records Specialist, 01/18, Present
- Driver's License
Additional Information
Very outgoing personality, great with people, enjoy the work I do.
References
References available upon request.
Timeline
Property Manager
BGSF
05.2023 - 02.2024
COORDINATOR/ADMISSIONS /Remote Customer Service
Perdoceo Education Corporation
01.2023 - Current
Claims Follow-up Representative
Prisma Health
07.2021 - 04.2023
Medical Claims Customer Service Rep Remote
Concentrix
03.2021 - 01.2023
Customer Service Representative Remote
Spectrum
01.2020 - 03.2021
Supervisor House Cleaning Services
Luxury sparkle cleaning services
01.2020 - Current
Human Resources Coordinator
United States Postal Service
04.2015 - 12.2019
Analyst
General Information Services LLC
01.2013 - 01.2015
Manager
Sears
01.2012 - 01.2013
Manager of Operations
Ride and Dine Restaurant
01.2009 - 01.2011
Bachelor's degree - Business Administration
Strayer University
Associate's degree - Business Administration
Strayer University
Certified Electronic Health Records Specialist - Electronic Health Records Fundamental
University of Phoenix
High School Diploma -
Fairfield Central High School