Alexus Robinson

• Developed strong relationships with clients, resulting in repeat business and positive feedback.
• Addressed customer issues with active listening and empathy for exceptional support.
• Coordinated order processing for shipping.
• Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

• Assisted patients with daily living activities, promoting independence and wellbeing.
• Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
• Improved patient comfort by providing compassionate and attentive care.
• Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.

Demonstrated competency in preparing and filing scripts within the inpatient pharmacy.

Ensured accurate stock levels for controlled substances.

Ensured timely delivery of necessary medications to nursing staff.

Captured key information within Epic as inventory was received.

• Responded to customer inquiries via phone. email. And live chat. Offered positive, innovative solutions, and provided comprehensive product information.
• Enhanced customer experience through efficient sales facilitation and accurate billing adjustments.
• Enhanced customer retention through strategic collaboration with team members.
• Documented customer interactions in the CRM system, ensured accurate record-keeping, and effective customer follow-up.

• Utilized diverse software solutions and institutional expertise to resolve complex repair and activation challenges.
• Created tickets and maintained meticulous documentation to resolve persistent customer issues, and ensured effective follow-up and solution implementation.
• Engaged with third-party partners to identify underlying problems.
• Proposed enhancements to troubleshooting methods to improve first call resolution rates, which directly contributed to increased customer satisfaction and efficiency in processes and procedures.