Alicia Black
Florence
Summary
Seeking a position that focus on client relations and customer service. I am a reliable and responsible professional and is more than able to meet expectations in terms of efficiency, accuracy, timeliness and professionalism.
Overview
17
17
years of professional experience
Work History
Loss Draft Specialist
Assurant
Florence
01.2022 - Current
- Responsible for accurately processing documents related to property damage claims, including ordering and reviewing inspection reports of damage and resolving any issues
- Verifying homeowners insurance coverage
- This could include tasks such as responding to requests, inquiries, and complaints from various parties involved in the claims process
- Responsible for communicating with various individuals involved in the claims process such as homeowners, adjusters, mortgage companies, etc
- Locate and research supporting documents
- Answer questions and responds to requests inquiries, and complaints in a timely and professional manner
- Review and research claim information provided, make appropriate follow-up calls to resolve issues, and process claim checks following standard policies and procedures
- Efficiently and accurately enter information into company proprietary systems
- Outbound calling
- Processing claims
- Verifying and processing documents
Mail Room Specialist
Assurant
Florence
08.2017 - 01.2022
- Opening, prepping/sorting incoming mail
- Verifying home insurance coverage
- Prepping electronic mail (E-prep/FTP)
- Processed inbound and outbound mail by means of various postal equipment including mail inserters, postage meters and computer
- Research
- Met quality standards and deadlines in accordance with department standards for quality and production
- Operated office equipment (Faxing, printing/copying)
- Letter sorting
- Verifying and processing documents
- Handled all correspondences documents
Teacher assistant
Excellent Learning Preschool Inc.
Florence
02.2009 - 08.2017
- Created skill building school activities for children between the ages of 3 and 4
- Assisted with lesson plans and other important assignments
- Provided written feedback to parents on progress of students
- Implemented lessons plans and daily instructions using creative curriculum guidelines
Customer Service Representative
TTEC
Florence
01.2008 - 02.2009
- Answered multi-line phone system, enthusiastically greeted callers and provided knowledgeable, friendly assistance
- Educated customers about billing, payment processing and support policies and procedures
- Tracked customer service cases and updated service software with customer information
Education
Diploma - General Studies
WILSON HIGH SCHOOL
Florence, SC05.2004
Skills
- Medical terminology
- Team-oriented
- Office experience
- Filing
- Computer skills
- Clerical experience
- Shipping & receiving
- Strong analytical problem solver
- Ability to type 60 wpm
- Proficient in multiple computer applications
- Multi-tasking
- Customer service
- Organization
- Time management
- Customer account management
- Analysis skills
- Communication skills
- Word processing
- Insurance verification knowledge
- Organizational skills
- Data Entry
- Exceptional interpersonal skills
- Research
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Loss Draft Specialist
Assurant
01.2022 - Current
Mail Room Specialist
Assurant
08.2017 - 01.2022
Teacher assistant
Excellent Learning Preschool Inc.
02.2009 - 08.2017
Customer Service Representative
TTEC
01.2008 - 02.2009
Diploma - General Studies
WILSON HIGH SCHOOL