Alicia Canty
Columbia
Summary
Results-driven professional with extensive experience in customer service. Skilled in managing client relationships and resolving issues effectively, contributing to increased loyalty and business retention. Eager to apply strengths in communication and teamwork to drive positive outcomes.
Overview
6
6
years of professional experience
Work History
Dog Groomer/Customer Service Manager
Luxury Pawz Grooming
Columbia, SC
08.2025 - 07.2026
- Trained and groomed various dog breeds to meet client specifications.
- Provided excellent customer service by communicating effectively with pet owners regarding grooming needs.
- Increased client retention through effective communication and understanding of pet owner preferences.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Followed through with client requests to resolve problems.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Customer Service Representative
Education Affiliates Inc.
Columbia, SC
08.2023 - 08.2025
- Assisted in developing training materials that enhanced onboarding experience for new representatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Claims Representative
Adecco
Columbia, SC
12.2021 - 06.2023
- Managed customer inquiries regarding claims status and policy details, ensuring timely communication and resolution.
- Educated clients on claims procedures, enhancing understanding and satisfaction with services offered.
- Reduced errors in claim submissions by providing clear guidance to policyholders on required documentation and information needed for processing.
- Enhanced customer satisfaction by efficiently resolving claims and addressing policyholder concerns.
- Conducted follow-up calls to ensure resolution effectiveness and gather feedback for process improvement.
Customer Service Representative
Sykes
Sumter, Sc
01.2020 - 09.2021
- Addressed customer inquiries through multiple communication channels, ensuring timely and accurate responses.
- Resolved customer complaints with effective problem-solving techniques, enhancing overall customer satisfaction.
- Maintained detailed records of customer interactions using CRM software to support team efficiency.
- Collaborated with team members to streamline processes, improving response times for customer inquiries.
- Provided knowledgeable assistance on product features, benefits, and troubleshooting steps.
- Handled escalated issues with professionalism, maintaining customer satisfaction levels.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
Education
GED -
Central Carolina
Columbia. SCNo Degree - Accounting
Florence-Darlington Technical College
Florence, SC06-2027
Skills
- Customer service
- Complaint resolution
- Time management
- Decision-making
- Documentation review
- Teamwork and collaboration
- Professionalism
Timeline
Dog Groomer/Customer Service Manager
Luxury Pawz Grooming
08.2025 - 07.2026
Customer Service Representative
Education Affiliates Inc.
08.2023 - 08.2025
Claims Representative
Adecco
12.2021 - 06.2023
Customer Service Representative
Sykes
01.2020 - 09.2021
GED -
Central Carolina
No Degree - Accounting
Florence-Darlington Technical College