Alicia Harris
Summerville
Summary
Certified Medical Administrative Assistant with comprehensive experience in healthcare administration. Strengths include managing patient records, scheduling appointments, and coordinating administrative functions for smooth clinic operations. Proven history of improving office efficiency and patient satisfaction through effective communication and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Medical Administrative Assistant
Palmetto Primary Care
North Charleston
06.2023 - 05.2025
- Provided assistance with other administrative duties as assigned.
- Coordinated referrals between primary care providers and specialists.
- Performed billing, coding and collections duties in accordance with established procedures.
- Ensured HIPAA compliance by maintaining confidentiality of all patient information.
- Performed data entry into various computer systems including ICD-10 codes for billing purposes.
Operations Manager
MJVL Logistics
Hanahan
10.2018 - 09.2023
- Maintained accurate records of goods delivered and collected payments as required.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Ensured accurate completion of all paperwork associated with deliveries.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Received daily delivery instructions and route assignments from dispatch.
- Developed and implemented operational procedures to ensure quality standards are met.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Education
BBA - Business Administration
Strayer University
North Charleston, South Carolina08-2016
Associate of Applied Science - Medical Office Management
Virginia College
North Charleston, South Carolina05-2012
Skills
- Medical coding
- Medical billing
- Patient scheduling
- Electronic health records
- HIPAA compliance
- Referral coordination
- Insurance verification
- Customer service
- Data entry
- Problem solving
- Time management
- Office management
Certification
- NHA Certification # C8H6P3B5
Languages
English
Professional
References
References available upon request.
Timeline
Certified Medical Administrative Assistant
Palmetto Primary Care
06.2023 - 05.2025
Operations Manager
MJVL Logistics
10.2018 - 09.2023
BBA - Business Administration
Strayer University
Associate of Applied Science - Medical Office Management
Virginia College