ALICIA LINDER
Walterboro
Overview
9
9
years of professional experience
Work History
Member Accounting and Processing
REV Federal Credit Union
03.2024 - Current
- Processed check and ACH requests following verification of necessary approvals and supporting materials.
- Managed email communications with internal and external customers to address fund misapplications.
- Posted accurately adjusted transactions from various departments.
- Facilitated efficient handling of inbound and outbound wire transactions.
- Coordinated distribution of cash orders to support operational needs.
Senior Member Advisor
REV Federal Credit Union
07.2021 - 03.2024
- Interviews and assists members with applications for memberships, shares, loans, and junior real estate
- Calculates terms, finance charges, insurance rates, etc
- On loans for proper disclosure on promissory notes
- Gathers all required information to gain loan approval within limits of loan authority
- Disburses loans promptly and accurately
- Closes loan applications in accordance with Credit Union policies and procedures
- Prepares miscellaneous documents and reports and maintains related records
- Ensures that services are provided in accordance with established Credit Union policies and are legally compliant
- Ensures interviews and service requests are properly documented
- Identifies cross-sell opportunities and cross-sells services to members
Customer Service Representative
T-Mobile
12.2015 - 07.2021
- Provide effective and timely resolution of various customer inquiries and concerns
- Build customer loyalty and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balances
- Deliver exceptional customer service using resource documentation for reference and the automated and training tools provided
- Meet department productivity and quality standards
- Resolved 90% of customer complaints within the first call, improving first call resolution rates
- Maintained customer retention rate 30% above the company average
Education
Associate - Business
USC Salkehatchie
Walterboro05.2014
Skills
- Leadership
- Problem solving
Timeline
Member Accounting and Processing
REV Federal Credit Union
03.2024 - Current
Senior Member Advisor
REV Federal Credit Union
07.2021 - 03.2024
Customer Service Representative
T-Mobile
12.2015 - 07.2021
Associate - Business
USC Salkehatchie
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