Alicia Martinez-Reyna
Greenville,SC
Summary
Goal-Oriented Manager with distinguished experience in the Automotive industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing my talent.
Overview
6
6
years of professional experience
Work History
Commercial Manager
O'Reilly Auto Parts
11.2020 - Current
- Built relationships with clients to establish new contracts.
- Managed and analyzed budgets, P&L, balance sheets and sales reports.
- Negotiated contracts and product prices by collaborating with vendors and developers.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Conducted market research and analysis to create detailed business plans on commercial opportunities, business development and expansion.
- Built relationships with customers and community to establish long-term business growth.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Auto Care Center Manager
Walmart Auto Center
03.2019 - 11.2020
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Auto Center Lead
Walmart
02.2018 - 03.2019
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
No Degree - Business Administration And Management
Greenville Technical College
Greenville, SCSkills
- Financial Reporting
- Account Management
- Contract Terms Negotiation
- Change Management
- Sales Strategy
- Report Generation
- Statistical Forecasting
- Claims Management
- Sales Support
- Strategic Sourcing
- Customer Relationship Management
- Contract Negotiation
Timeline
Commercial Manager
O'Reilly Auto Parts
11.2020 - Current
Auto Care Center Manager
Walmart Auto Center
03.2019 - 11.2020
Auto Center Lead
Walmart
02.2018 - 03.2019
No Degree - Business Administration And Management
Greenville Technical College
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