Alicia Seymore
Summary
Seeking a challenging and rewarding career with a company where my interpersonal and customer service skills can be used to enhance company growth.
Overview
18
18
years of professional experience
Work History
Machine Operator
Delavan Spray Technologies
Bamberg
12.2021 - Current
- Adjust machine settings to complete tasks accurately.
- Observe machine operations to detect any problems or defects in the finished product.
- Inspect finished workpieces to ensure conformance with specifications.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
- Record production information such as quantities produced and materials used on daily logs.
- Keep detailed reports of maintenance activities performed on machinery.
- Monitor the feed and speed of machines during the machining process.
- Set up and operate machine tools to produce precision parts and instruments.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Carry out regular safety checks on machinery prior to operation.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Verified production orders prior to starting set-up.
- Prepared machine for production processes by equipping with required tools and parts.
Picker
Amazon fulfillment
Columbia
09.2020 - 05.2021
- Picking customers orders in a timely manner
- Working at a fast steady pace
- Executed picking tasks according to order specifications while meeting daily productivity requirements.
- Communicated with supervisors regarding any discrepancies between physical count results versus system records.
- Received and processed customer orders for merchandise in a timely manner.
- Adhered strictly to safety regulations when operating machinery or working near hazardous materials.
- Reported any damaged or defective items immediately to supervisor for further investigation.
- Utilized RF scanners to scan products accurately and efficiently.
- Verified accuracy of items picked, packed and shipped to customers.
- Confirmed items picked for orders by keying codes into system.
- Utilized hand-held scanners to track inventory and locate products.
- Communicated with supervisors regarding any order issues.
- Selected products and items from shelves and pallets for customer orders.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Utilized scanning equipment for picking, packing and shipping orders.
- Verified accuracy of orders by comparing items and quantities picked to customer invoices.
Sales Associate
Gaz-Bah
Columbia
05.2018 - 10.2019
- Accurately process customer's purchases by handling various payment modes such as cash, check, credit cards, vouchers and automatic debits
- Provide excellent customer service and maintain a clean environment
- Ensure that the appropriate levels of inventory was available in the store for customer selection
- Running a cash register
- Greeting customers
- Stocking store
- Taking cash, debit/ credit payments
- Cleaning
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Resolved customer complaints professionally in accordance with company policy.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered customer inquiries regarding store policies and procedures.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked closely with front-end staff to assist customers.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Shift Leader
Hardees #4
Columbia,sc
12.2014 - 06.2018
- Taking payments of cash, credit cards, an debit cards
- Greeting customers
- Cleaning
- Prep for next shift
- Running drive thru and front line register
- Serving guest
- Running a shift
- Doing Monday night paperwork
- Doing inventory
- Keyholder
- Opening and closing
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Monitored inventory levels and ordered supplies as needed.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Resolved customer complaints promptly and professionally.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Monitored employee performance and provided feedback for improvement.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Supervised and led employees to maintain productivity and customer service levels.
- Coached team members to increase productivity and reduce workplace accidents.
Sales Associate
Rainbow
Columbia
10.2015 - 05.2016
- Accurately process customer's purchases by handling various payment modes such as cash, check, credit cards, vouchers and automatic debits
- Provide excellent customer service and maintain a clean environment
- Ensure that the appropriate levels of inventory was available in the store for customer selection
- Running a cash register
- Greeting customers
- Stocking store
- Taking cash, debit/ credit payments
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers and provided exceptional customer service.
- Organized stockroom shelves according to size, color or style.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Demonstrated product features and benefits for customers' needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Processed credit card transactions quickly and securely.
Call Center Agent
SITEL
Augusta
10.2012 - 02.2013
- Taking payments with a credit card/ debit card over phone
- Notating customers account correctly
- Greeting customers
- Utilized problem solving techniques when dealing with difficult or irate customers.
- Resolved customer service inquiries promptly and efficiently.
- Greeted customers in a professional and courteous manner.
- Processed orders accurately and timely.
- Monitored incoming calls to ensure they were routed correctly according to established protocols.
- Provided accurate information on products and services to customers.
- Evaluated customer feedback to identify areas for improvement in the call center operations.
- Followed up with customers regarding their satisfaction with product or service received.
- Reported any technical problems encountered while taking calls to the IT department.
- Documented customer inquiries and feedback and entered service delivery suggestions in company database.
Assembly line worker
Husqvarna
Orangeburg
02.2010 - 12.2012
- Using air drill
- Putting on an taking off parts
- Prep parts for next run
- Cleaning area
- Inspecting/inventory on tractor/lawnmower
- Working on pack floor
- Working in warehouse for rework
Cashier
E-Z Shop #3
Bamberg
02.2009 - 06.2009
- Running cash register
- Greeting customers
- Making daily cash drops
- Cleaning store
- Stocking store
- Taking cash payments, debit card, credit card, an check payments
Cashier
Hardees
Bamberg
03.2007 - 06.2008
- Taking payments of cash, credit cards, an debit cards
- Greeting customers
- Cleaning
- Prep for next shift
- Running drive thru an front line register
- Serving guest
Education
High School Diploma -
Bamberg-Ehrhardt High School
Bamberg, SC01-2008
Skills
- Machine setup
- Customer relationship
- Data entry
- Team leadership
- Time management
- Training support
- Machining and production standards
- Assembly procedures
- Machine operation
- Excellent communication
- Teamwork and collaboration
- Assembly and production
Timeline
Machine Operator
Delavan Spray Technologies
12.2021 - Current
Picker
Amazon fulfillment
09.2020 - 05.2021
Sales Associate
Gaz-Bah
05.2018 - 10.2019
Sales Associate
Rainbow
10.2015 - 05.2016
Shift Leader
Hardees #4
12.2014 - 06.2018
Call Center Agent
SITEL
10.2012 - 02.2013
Assembly line worker
Husqvarna
02.2010 - 12.2012
Cashier
E-Z Shop #3
02.2009 - 06.2009
Cashier
Hardees
03.2007 - 06.2008
High School Diploma -
Bamberg-Ehrhardt High School
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