ALICIA THOMAS

Union

Summary

Dedicated Patient Access and Customer Service Professional with 10+ years of experience in patient registration, insurance verification, appointment scheduling, benefits eligibility, and high-volume call center environments. Skilled in maintaining HIPAA compliance, resolving patient concerns, coordinating care, and delivering exceptional patient experiences in fast-paced healthcare settings

Overview

years of professional experience

Work History

Surgery Scheduler / Patient Account Specialist

Arizona Digestive Health

01.2024 - Current

Answer high-volume patient calls and schedule surgeries, procedures, and appointments accurately.
Communicate professionally with patients, physicians, and hospital staff regarding scheduling updates and patient needs.
Maintain HIPAA compliance and patient confidentiality at all times.
Document patient information and resolve scheduling concerns in a timely and professional manner.
Verify insurance eligibility and benefits, update patient demographic information, and maintain accurate records in EHR systems.

Senior Patient Access Representative / Management Support

Visory Health

07.2017 - 01.2024

Register patients, update demographic information, and assist with appointment scheduling.
Manage multiple phone lines while providing excellent customer service in a fast-paced healthcare setting.

Customer Service Representative

Sitel

Spartanburg

01.2016 - 07.2017

Assisted customers with billing inquiries, account issues, and online order support.
Managed high call volumes while maintaining accuracy and professionalism.
Documented customer interactions and resolved issues in a timely manner.
Provided quality customer experiences through effective communication and problem-solving skills.

Customer Service Specialist

Alorica

Alpharetta

06.2014 - 01.2016

Provided customer support and account assistance in a fast-paced call center environment.
Resolved customer concerns and escalated complex issues appropriately.
Maintained professionalism and positivity while handling multiple tasks and calls daily.

Education

Associate of Science -

University of South Carolina

Columbia, SC

Skills

Appointment Scheduling
Patient Intake
Insurance Eligibility
HIPAA
Electronic Health Records (EHR)/(EMR)

Call Handling & Phone Support
Referral Management
Benefits Verification
Prior Authorization
Patient Registration

Timeline