Alicia Williams
Hanahan
Summary
Dynamic leader with a proven track record at Long Island Cafe, adept in fostering team unity and driving sales growth. Excelled in problem resolution and customer satisfaction, significantly enhancing client loyalty. Skilled in budget management and employee training, demonstrating a passion for excellence and a commitment to results.
Overview
9
9
years of professional experience
Work History
General Manager
Long Island Cafe
03.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Manager
Long Island Cafe
07.2023 - 03.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Server
Long Island Cafe
04.2021 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Automotive Service Writer
Import & Vintage Repairs
01.2016 - 01.2018
- Coordinated vehicle pick-up or delivery arrangements for customers when necessary, ensuring seamless transition from start to finish of service experience.
- Greeted and registered customers requiring service and directed automobiles to service garage.
- Increased accuracy of repair orders by thoroughly reviewing vehicle history and ensuring complete documentation.
Founder
Eunoia Rescue (Nonprofit)
09.2015 - 04.2021
- Built strong community partnerships to support organizational goals and expand outreach efforts.
- Established a robust volunteer recruitment program that attracted committed individuals passionate about the cause.
- Defined clear targets and objectives and communicated to other team members.
Education
Bachelor of Arts - International Trade
Clemson University
Clemson, SC2015
Skills
- Effective leader
- Problem Resolution
- Team Player
- Passion for customer satisfaction
- Reliable and Responsible
- ServeSafe Manager
Timeline
General Manager
Long Island Cafe
03.2024 - Current
Manager
Long Island Cafe
07.2023 - 03.2024
Server
Long Island Cafe
04.2021 - 07.2023
Automotive Service Writer
Import & Vintage Repairs
01.2016 - 01.2018
Founder
Eunoia Rescue (Nonprofit)
09.2015 - 04.2021
Bachelor of Arts - International Trade
Clemson University
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