Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Alisa-Mae Martin

Landrum

Summary

Dedicated and reliable customer service professional with experience in hosting, food service, retail, and childcare. Known for building strong customer relationships, providing attentive and friendly service, and being a highly favored team member at previous workplaces. Compassionate, goal-oriented, and hardworking, with a proven ability to multitask in fast-paced environments while maintaining a positive attitude. Eager to bring excellent communication, organization, and interpersonal skills to a food service role.

Overview

2
2
years of professional experience

Work History

Shop Worker

Crawfords of Landrum
Landrum
05.2024 - Current
  • Assisted customers with returns and exchanges according to store policy.
  • Maintained cleanliness of store floor, displays and counters in accordance with health regulations.
  • Operated cash register to process payments from customers accurately and efficiently.
  • Collaborated with team members to meet sales targets and store objectives.
  • Collaborated effectively with other shop workers to maintain a positive work environment.
  • Classified defects from finished orders for record tracking and statistics.
  • Conducted price changes and label updates as directed by management.
  • Brought customer issues to immediate attention of supervisor to achieve quick resolutions.
  • Assisted parts personnel with managing inventory, receiving and stocking.
  • Provided assistance with product selection, demonstrating knowledge of available items, prices and related services.
  • Assisted in receiving, unpacking, and organizing new stock deliveries.
  • Used daily system logs to document production information, discussing issues with management.
  • Organized backroom storage area for easy access to merchandise when needed.
  • Created attractive merchandise displays to promote sales.
  • Stocked shelves with merchandise according to company guidelines.
  • Helped shop personnel complete assignments.
  • Maintained work area organization and cleanliness to uphold production levels and safety standards.

In-Home Nanny

Private Employers
Landrum
05.2024 - 08.2024
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Followed routines to foster stability and structure in children's lives during parental absences.
  • Read books aloud to promote language development skills and imagination growth.
  • Engaged in educational activities like reading and crafts to encourage learning and creativity.
  • Assisted children with completing homework and special assignments to improve academic performance.
  • Facilitated safe, caring and warm environment for children to stimulate development.
  • Monitored television time according to parental requests.
  • Monitored children's behavior and reported concerns and milestones to parents.
  • Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
  • Provided a safe environment in the home by adhering to safety standards while caring for the children.

Restaurant Hostess

Southside Smokehouse
Landrum
03.2023 - 12.2023
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Assisted staff by serving food and beverages or bussing tables.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Adhered to all safety regulations set forth by the restaurant management team.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Took reservations from patrons by phone or online.
  • Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Restocked condiments, silverware, napkins, tablecloths. as needed.
  • Communicated with kitchen staff regarding customer feedback or complaints.

Education

Bachelor of Science - Psychology

University of South Carolina
Columbia, SC
05-2028

High School Diploma -

Landrum Highschool
Landrum, SC
05-2024

Skills

  • Customer service
  • Team building
  • Problem solving
  • Conflict resolution
  • Effective communication
  • Cleanliness and hygiene
  • Customer relations
  • Customer engagement
  • Patience and composure
  • Goal-oriented mindset
  • Technical knowledge
  • Relationship building

Affiliations

  • Dual sport athlete in High-school
  • Honor roll student in high-school
  • Employee
  • Play instruments
  • Volunteer work as well.

Accomplishments

  • 2020-2021 AB Honor Roll
  • 2021-2022 A Honor Roll
  • 2022 2A Region Player of the Year Volleyball
  • 2022 SC Volleyball All-State
  • 2022-2023 A Honor Roll
  • 2023 All-Region Soccer
  • 2023 SC All Star Volleyball Player
  • 2023 2A All-Region Volleyball
  • 2023 SC 2A Volleyball State-Runner Up
  • Best Defense Award- Volleyball
  • School Record Beater for most single-season digs
  • 2024 2A All-Region Soccer
  • 2023-2024 A Honor Roll
  • Life Scholarship Recipient

Timeline

Shop Worker

Crawfords of Landrum
05.2024 - Current

In-Home Nanny

Private Employers
05.2024 - 08.2024

Restaurant Hostess

Southside Smokehouse
03.2023 - 12.2023

Bachelor of Science - Psychology

University of South Carolina

High School Diploma -

Landrum Highschool

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Alisa-Mae Martin