ALISHA BELK
Hartsville,SC
Summary
Professional with experience in customer service and managing licenses. Strong focus on team collaboration and achieving results. Capable of adapting to changing needs and ensuring compliance. Skilled in documentation, record-keeping, and communication. Reliable and efficient in supporting organizational goals.
Overview
28
28
years of professional experience
Work History
Business License Coordinator
City of Hartsville
12.2022 - Current
- Coordinate with external partner to provide necessary documentation for licensing applications and approvals.
- Manage license renewal portal through the SC Municipal Association website.
- Resolve licensing issues promptly through effective communication with relevant parties via phone or email correspondence.
- Perform routine data entry or document management.
- Process payments for hospitality and accommodation taxes, business licenses, and maintain accurate drawer.
- Inform customers by mail or telephone of additional steps needed to obtain license.
- Assist Finance department with utility payments when needed.
- Inform businesses monthly via mail of delinquent hospitality and accommodation payments.
- Perform routine audits on businesses.
- Attend training classes to stay relevant with Business Licensing requirements.
- Volunteered to help with special projects.
Administrative Assistant
City of Hartsville
12.2017 - 12.2022
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained inventory of office supplies and placed orders.
- Managed the filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes, delivered messages to department heads and greeted visitors.
- Assisted coworkers, department heads and staff members with special tasks on a daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Streamlined office operations, implementing digital file management system to reduce paper use and increase efficiency.
- Organized department events such as team-building activities to boost employee morale.
- Assisted in onboarding new employees by providing badges for access to building, ordering uniforms and PPE items, and entering them into time clock to ensure a smooth integration into the team.
CSR/Trainer/Dispatcher
Suburban Propane
08.2013 - 12.2017
- Trained 10-12 new employees quarterly.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
- Successfully interacted with customers and retail buyers to expedite orders.
- Guaranteed positive customer experiences and resolved all customer complaints.
Customer Service Representative
WHISPERING PINES SPORTSWEAR
08.2011 - 11.2012
- Served as Customer Service Representative in manufacturing call center environment taking orders over the phone for apparel, headwear and key embroidery orders.
- Advise clients of tracking information for orders, prepare catalogs with literature to be sent out to clients for mass mailings or individual customer request, check stock on inventory, keyed approximately 20 embroidery orders daily submitted via email, submit artwork to digitizer to be used for goods being embroidered, handle customer complaints, advise pricing for apparel and headwear, ability to offer discounts to clients without needing management approval, made outbound calls to potential customers introducing the company and detailing services.
- Work closely with 4 sales representatives to keep them abreast of any problems that arise with their clients embroidery order and any rush orders that need special handling.
- Advise sales representatives of any new clients that call in and set up an account, special orders needed, and any additional information requested.
Sales Producer/ Retention Specialist / Customer Service Representative
KEVIN BREWER NATIONWIDE JOHN ROSE ALLSTATE
09.2000 - 05.2011
- Served as Sales Producer, Customer Service Representative and Retention Specialist in agent's office taking payments, making policy changes and writing new business for walk in clients as well as via phone and email.
- Consulted clients by helping them maintain the correct and appropriate coverage based on their current financial situation with emphasis on cross selling.
- Work with higher end clients and assist with customer service area of business.
- Managed case sensitive customer needs and concerns to decide when owner needed to be involved.
- Assisted with routine office duties and handled troubleshooting, along with creating and maintaining spreadsheets, charts and logs.
- Controlled personnel files, schedules, important notices, company changes, etc.
- Administered customer reviews, obtained referrals and added additional lines of business.
General Accountant/Customer Service Supervisor
BI-LO INC
01.1997 - 09.2000
- Served as General Accountant by balancing drawers and controlling monetary and accounting duties for the store while managing all front end employees (cashiers, customer service and assistant bookkeepers).
- Maintained Accounts Receivable and Payable along with audits, reports and till set up/close outs.
- Managed and trained all front end employees as well as oversaw and delegated their responsibilities and duties.
- Consistently maintained perfect checks and balances per corporate, state and federal guidelines resulting in perfect scoring and ranking amongst stores.
- Increased employee retention due to managerial and technical skills, which led to a decrease in overhead cost for the front end department budget.
- Assisted in processing payroll for employees.
Education
High School Diploma -
Central High School
Pageland05.1995
Skills
- Active listening skills
- Conflict resolution
- Computer-savvy
- Courteous demeanor
- MS Office proficient
- Team player
- Customer service
- Strong work ethic
- Multitasking Abilities
- Reliability
- Adaptability and flexibility
- Report preparation
Accomplishments
- Contributed to regional achievement awards
- Increased employee knowledge with the development and implementation of product-awareness program and changes to company guidelines and office procedures
- Enhanced agency flow and organization by becoming a paperless office
- Increased agency retention by working alongside the owner to create motivational strategies with/for fellow team members
- Earned Chairman's Award from fellow team members and employer
- Earned Customer Service Representative of the month
- Achieved monthly quotas for company and personal goals
- Earned Best Calls list monthly
- Awarded City of Hartsville Employee of the year for 2024
Timeline
Business License Coordinator
City of Hartsville
12.2022 - Current
Administrative Assistant
City of Hartsville
12.2017 - 12.2022
CSR/Trainer/Dispatcher
Suburban Propane
08.2013 - 12.2017
Customer Service Representative
WHISPERING PINES SPORTSWEAR
08.2011 - 11.2012
Sales Producer/ Retention Specialist / Customer Service Representative
KEVIN BREWER NATIONWIDE JOHN ROSE ALLSTATE
09.2000 - 05.2011
General Accountant/Customer Service Supervisor
BI-LO INC
01.1997 - 09.2000
High School Diploma -
Central High School
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