ALISHA CAtaldo
Summerville
Summary
Qualified customer service professional with years of experience in various direct contact customer service roles. Possesses strong communication skills and is a highly motivated, focused team player.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Independent Transport, LLC
04.2020 - 01.2022
- Handled customer complaints and inquiries
- Communicated with customers to resolve issues and answer questions
- Addressed billing concerns and provided billing information to customers
- Maintained customer records by updating account information in the database
Certified Nursing Assistant
South County Nursing And Rehabilitation Center
03.2013 - 06.2014
- Checked vital signs such as blood pressure and heart rate
- Groomed patients (brushing, shaving, combing, etc.)
- Fed patients and documented their food and liquid intake
- Documented patient information accurately
- Responded to patient calls promptly
Certified Nursing Assistant
Whispering Hills Care Center
10.2011 - 11.2012
- Checked vital signs such as blood pressure and heart rate
- Groomed patients (brushing, shaving, combing, etc.)
- Fed patients and documented their food and liquid intake
- Documented patient information accurately
- Responded to patient calls promptly
Education
Google Certificate - Google Technical Support
Coursera
2023
Certificate - Microsoft Word
Coursera
2023
GED -
Opportunity Knox
Mount Vernon, OH2011
Certification - Certified Nursing Assistant
Knox Technical Center
Mount Vernon, OH2011
Skills
- Managing Multiple Tasks
- Strong communication skills, both written and verbal
- Proficient in multi-tasking and managing priorities effectively
- Demonstrated problem-solving ability
- Highly adaptable and able to work in fast-paced environments
- Highly organized and detail-oriented
Timeline
Customer Service Representative
Independent Transport, LLC
04.2020 - 01.2022
Certified Nursing Assistant
South County Nursing And Rehabilitation Center
03.2013 - 06.2014
Certified Nursing Assistant
Whispering Hills Care Center
10.2011 - 11.2012
Google Certificate - Google Technical Support
Coursera
Certificate - Microsoft Word
Coursera
GED -
Opportunity Knox
Certification - Certified Nursing Assistant
Knox Technical Center
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