Summary
Overview
Work History
Education
Skills
Timeline
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Alisha Hanna

Goose Creek

Summary

Dynamic professional with a proven track record at Walmart, excelling in customer service and team leadership. Skilled in inventory management and process improvement, I foster collaboration and enhance operational efficiency. Known for my attention to detail and critical thinking, I consistently drive team productivity and elevate customer satisfaction.

Overview

12
12
years of professional experience

Work History

Merchandising Service Team

Lowes Home Improvement
08.2021 - Current

Responsible for tearing down steel beams and resetting steel to Lowes specs. Responsible for resetting plan o grams in every department in the store to update the store inventory. Responsible for making sure product was checked in and out of locations as bays were serviced or reset. Responsible for making sure hazardous items were taken out of inventory and discarded appropriately. Responsible for following safety rules and regulations while driving company machinery. Responsible for making sure all pricing is accurate on all new and previously set plan o grams.

  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.

Department Manager

Walmart
03.2014 - 08.2021
  • Led daily operations, ensuring efficient workflow and exceptional customer service.
  • Managed inventory levels, optimizing stock to meet customer demand and reduce waste.
  • Trained and mentored staff, fostering a culture of teamwork and continuous improvement.
  • Implemented process improvements that enhanced operational efficiency and reduced costs.
  • Collaborated with cross-functional teams to execute promotional events and enhance store performance.
  • Evaluated employee performance, providing feedback to drive professional development and engagement.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Championed customer-first approach, significantly enhancing customer experience and loyalty.
  • Enhanced team productivity by implementing streamlined workflow processes.

Education

High School Diploma - College Preparatory Curriculum

Goose Creek High School
Goose Creek, SC
06.1994

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Organization and time management
  • Active listening
  • Decision-making
  • Problem resolution
  • Verbal communication

Timeline

Merchandising Service Team

Lowes Home Improvement
08.2021 - Current

Department Manager

Walmart
03.2014 - 08.2021

High School Diploma - College Preparatory Curriculum

Goose Creek High School
Alisha Hanna