Alisha Johnson

Manage full-cycle healthcare staffing operations across multiple states, supporting hospitals, correctional facilities, long-term care, and other healthcare organizations nationwide. Oversee a workforce of 300+ employees, ensuring all facilities remain fully staffed and operational at all times.

Lead full-cycle recruiting, including sourcing, screening, conducting virtual interviews via Zoom, and hiring healthcare professionals across the United States (RNs, LPNs, CNAs, physicians, PAs, and allied health staff)

Coordinate and manage complex scheduling logistics, ensuring shift coverage for high-demand and critical-care environments

Process and manage payroll for a large, multi-state workforce, ensuring accuracy, timeliness, and compliance

Track and analyze performance metrics, including fill rates, time-to-hire, attendance, and workforce productivity

Maintain compliance by overseeing credentialing, onboarding, and documentation for all healthcare staff

Serve as the primary point of contact between healthcare facilities, staff, and internal leadership to ensure clear communication and efficient operations

Resolve staffing shortages, last-minute call-outs, and operational challenges in a fast-paced, 24/7 environment

Support business operations by improving workflow efficiency and maintaining high service delivery standards

• Led project planning and execution for staffing solutions in healthcare settings.
• Coordinated with medical facilities to assess staffing needs and requirements.
• Developed training programs for new staff, enhancing their readiness and contributing to overall operational effectiveness.
• Collaborated with cross-functional teams to streamline processes and improve workflows.
• Monitored compliance with healthcare regulations and industry standards.
• Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
• Built and established strong partnerships with teams, vendors and contractors.
• Developed and maintained project plans, timelines, and budgets.
• Led meetings with internal team members, consultants and contractors.
• Provided guidance to team members regarding tasks assigned to them.
• Coordinated resources across multiple departments and teams for successful completion of projects.
• Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
• Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
• Conducted periodic inspections of job sites for quality and progress.
• Prepared cost estimates for projects of varying sizes.
• Identified risks associated with each project and developed strategies for mitigating those risks.
• Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
• Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
• Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
• Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
• Implemented effective communication protocols between internal teams working on different aspects of a given project.

• Trained new agents on call handling protocols and company policies.
• Trained new agents on best practices and effective communication techniques.
• Managed inbound calls to resolve customer inquiries efficiently.
• Handled high volume inbound calls by utilizing effective communication skills.
• Resolved customer inquiries using company policies and procedures effectively.
• Resolved customer issues using problem-solving skills.
• Addressed escalated issues by coordinating with relevant departments promptly.
• Escalated complex customer inquiries to appropriate personnel.
• Provided accurate product information to assist customer decision-making.
• Educated customers on product features and benefits.
• Assisted customers with navigating the company's website and placing orders online.
• Conducted follow-up calls to verify customer satisfaction and strengthen retention.
• Collaborated with team members to enhance service delivery processes.
• Collaborated with team members to improve service delivery standards consistently.
• Monitored daily performance metrics of call agents against established goals.
• Documented customer interactions in CRM software to enhance future service quality.
• Analyzed call logs to identify trends in service requests or problems.
• Identified and implemented process improvements to enhance call center operations.
• Documented processes for handling different types of customer inquiries.
• Developed scripts for call agents to use during conversations with customers.
• Audited customer account information to identify issues and develop solutions.
• Participated in team meetings to discuss strategies for improving customer experience.
• Collaborated with team members to improve service delivery standards consistently.

• Developed quality assurance protocols for food safety at Wayne Farms.
• Led internal audits to ensure compliance with industry regulations.
• Trained staff on quality control processes and inspection techniques.
• Collaborated with production teams to identify and resolve quality issues.
• Implemented corrective actions to improve product consistency and reliability.
• Reviewed documentation for compliance with company standards and policies.
• Monitored testing procedures for raw materials and finished products.
• Coordinated cross-functional meetings to discuss quality improvement initiatives.
• Developed and implemented quality assurance policies and procedures.
• Conducted internal audits of processes, products, and systems to ensure compliance with quality standards.
• Performed root cause analysis on non-conforming materials or products in order to determine appropriate corrective actions.
• Compiled data on quality issues and vulnerabilities and reported findings with suggestions for improvement.
• Coordinated with other departments such as engineering, manufacturing, sales. in order to resolve any issues related to product quality.
• Created reports from inspections, tests, and investigations to inform senior management's decision-making processes.
• Established key performance indicators to evaluate effectiveness of quality management system, enhancing oversight and accountability. Supervised over 70 employees and worked with UNDER USDA.
• Troubleshot product issues and fixed problems.
• Created, edited, and updated project manuals and technical documentation used by entire QA team.
• Supervised and guided inspectors, technicians, and other staff.
• Monitored production activities for conformance to established quality requirements.
• Reviewed customer complaints and identified trends to develop corrective action plans.
• Trained personnel on the use of new technologies or techniques designed to improve product reliability or safety standards.
• Documented all findings from investigations into non-conformances in order to track progress towards resolution.
• Provided guidance on process improvements and best practices in order to maintain high levels of product quality.
• Inspected, removed and replaced malfunctioning equipment and tools to minimize workflow disruptions.
• Kept records of quality reports and statistical reviews.
• Managed supplier key performance indicators and checked materials for compliance with specifications.
• Established and accomplished goals for improvements in profits, quality and delivery.
• Participated in meetings with customers regarding product specifications or other quality-related topics.
• Managed continuous improvement strategies to improve manufacturing margins and reduce costs.
• Managed company onboarding processes, interviewing, and selecting new quality assurance personnel.
• Evaluated supplier performance against pre-defined criteria and negotiated contract terms accordingly.
• Trained and mentored project leaders to foster a total quality mindset across production, promoting a culture of continuous improvement.
• Monitored product trends and suggested changes.
• Identified needed resources and aligned with project milestones, deliverables, and prioritization for viable production planning.
• Analyzed data from quality control testing to identify areas of improvement.