Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Alishia Wallace

Greenville

Summary

Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions. Experienced Property Manager with a robust understanding of property operations and maintenance, including financial management, tenant relations, and regulatory compliance. Strong skills in fostering tenant relationships and negotiating lease agreements to achieve high occupancy rates. Demonstrated ability to implement strategic improvements in property management processes that contribute to operational efficiency and profitability. Adept at managing multiple properties while ensuring optimal client satisfaction.

Overview

14
14
years of professional experience

Work History

Property Manager

Audubon
Chamblee
05.2021 - Current
  • Developed and implemented effective leasing strategies to maximize occupancy rates.
  • Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
  • Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
  • Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Negotiated leases, rental agreements, and other contractual documents related to property management activities.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Advised owners on potential improvements or investments that could increase the value of their properties.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Monitored market trends to ensure competitive pricing structures for units under management.
  • Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.

Multi-Site Property Manager

Grubb Properties
Charlotte
12.2011 - 03.2021
  • Responsible for managing and leading 12 employees.
  • Oversaw major capital improvements between two properties and 538 units.
  • Manages financial operations of various properties – Ensures payments for leasing, handles all rent collections and evictions, schedules maintenance requests, schedules outside vendors, obtains bids for capital expenses, requests insurance, and others.
  • Assists in analyzing and calculating all essential information required, such as property taxes, the building’s physical condition, and area population.
  • Coordinates marketing initiatives, sales, and leasing of properties.
  • Assists tenants in monetary transactions and sorts out clients’ complaints effectively in a professional manner.
  • Demonstrates a strong leadership ability.
  • Organized periodic meetings with site assistant managers to discuss any issues or concerns about their respective properties.
  • Handles all renewals and maintains a high renewal retention program of 72% through follow-up calls, social media on Facebook, and resident socials.
  • Trains all new leasing agents and assistant property managers.
  • Mentored new property managers.
  • Resolved tenant complaints in a timely manner while upholding company policies.

Education

Certified Apartment Manager

National Apartment Association
01-2015

Property Manager in Charge

Wyatt Institute
Greenville
01-2014

Hillcrest High School
Simpsonville, SC
06-2000

Skills

  • Communication skills
  • Time management
  • Team leadership
  • Conflict resolution
  • Marketing strategy
  • Customer relationship management
  • Property maintenance
  • Staff supervision
  • Compliance management
  • Problem solving
  • Lease negotiation
  • Market analysis
  • Financial reporting
  • Tenant screening

Accomplishments

  • 2020 Property of the Year
  • 2020-2024 Upper State Apartment Association CAM Instructor

Affiliations

  • I love to garden and visit Botanical Gardens

Timeline

Property Manager

Audubon
05.2021 - Current

Multi-Site Property Manager

Grubb Properties
12.2011 - 03.2021

Certified Apartment Manager

National Apartment Association

Property Manager in Charge

Wyatt Institute

Hillcrest High School

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Alishia Wallace