Alison Carter
Columbia
Summary
Professional hospitality expert with strong background in training and mentoring staff. Known for effective communication, fostering teamwork, and adapting to changing needs. Skilled in delivering exceptional customer service, maintaining high standards, and ensuring operational efficiency. Consistently drives results through collaboration and reliability.
Overview
4
4
years of professional experience
Work History
Waitress Trainer
Sanno Japanese Express
11.2023 - 08.2025
- Trained and mentored new servers on restaurant procedures and expectations, knowledge of the menu, customer service, and improving team efficiency.
- Led as an example to promptly attend to customers and keep them satisfied in a professional manner.
- Coached on upselling strategies.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
Waitress
Sanno Japanese Express
03.2021 - 08.2025
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables (up to 15 tables at once) and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Stratford High School
Goose Creek, SC05-2024
Associate of Science - Science
Trident Technical College
Charleston, SC05-2025
Bachelors - Biology
University of South Carolina
Columbia, SC05-2027
Skills
- Team motivation and collaboration
- Communication
- Adaptability and flexibility
- Problem solving
- Leadership
- Customer service
- Time management
Timeline
Waitress Trainer
Sanno Japanese Express
11.2023 - 08.2025
Waitress
Sanno Japanese Express
03.2021 - 08.2025
High School Diploma -
Stratford High School
Associate of Science - Science
Trident Technical College
Bachelors - Biology
University of South Carolina
Similar Profiles
Peyton RosePeyton Rose
Cashier/Customer Service Representative at Hibachi Japanese ExpressCashier/Customer Service Representative at Hibachi Japanese Express
Emily IngramEmily Ingram
Shift Leader at Japanese ExpressShift Leader at Japanese Express
Joshua ButterfieldJoshua Butterfield
Cashier Manager/Server Shift Leader at Atami Japanese ExpressCashier Manager/Server Shift Leader at Atami Japanese Express
Jalen GambleJalen Gamble
Paralegal & Legal Assistant at The Law Office of Mathias G. Chaplin, P.A.Paralegal & Legal Assistant at The Law Office of Mathias G. Chaplin, P.A.
JUSTIN BLAKENEYJUSTIN BLAKENEY
CDL Class A Truck Driver at Carolina ContractingCDL Class A Truck Driver at Carolina Contracting