Alison drenning

Fill in as needed in multiple dental offices as a dental assistant or insurance coordinator depending on location and position seeking from an employer.

Dental Insurance Coordinator (IN OFFICE AND REMOTE) Duties:

• Process pre-authorizations for necessary dental procedures, securing coverage for treatments otherwise not covered.
• Contacting insurance companiesand patients assisting in giving information on financial responsibility concerning benefits, deductibles, copayments, coverage limits, and out-of-pocket expenses.
• Serve as a liaison via telephone and electronically between patients, dental providers, and various insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
• Reduce billing errors by consistently verifying insurance eligibility prior to service delivery.
• Manage accounts receivable, decreasing outstanding balances through diligent follow-up with both patients and insurers.
• Process self payments and insurance check payments via telephone, mail, and in person with focus on accuracy and efficiency.
• Verify patients had proper insurance coverage prior to procedures or appointment scheduling.
• Resolve claim denials, as well as appeal process in a timely manner.
• EOB posting and EOB adjusting

Dental Assistant Duties:

• Clean and sanitize dental tools and equipment, prepare treatment rooms, and restock supplies to prep for next patient and maintain health and safety practices.
• Successfully assist dentist by performing four-handed dentistry and other chair-side duties.
• Perform x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
• Document patient dental health information, medical history, and vital signs for future reference.
• Perform general chair-side duties for general dentistry, perio procedures, and oral surgery.
• Contributed to office organization by maintaining accurate patient records and updating files regularly into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
• Create procedure treatment plans.
• Reduce appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
• Chart notes regarding appointment and procedure information`

• Assist oral surgeon during surgical procedures such as extractions, dental implants, bone grafts, and biopsies by providing instruments, suction, and sterile materials.
• Prepared surgical area by ensuring that all necessary dental instruments were sterilized and patients were ready.
• Take and process dental radiographs, including panoramic X-rays and CBCT scans, as directed by the oral surgeon.
• Prepare patients for surgery by reviewing medical histories, taking vital signs, and providing pre- and post-operative instructions along with calling in prescriptions.
• Accurately chart procedures, notes, and patient data in electronic health record systems. Maintain detailed surgical records.

Fill in office duties as need:

• Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
• Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
• Collaborated with dentists to create treatment plans that optimize available insurance benefits without compromising quality of care.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict adherence to HIPAA regulations, ensuring the confidentiality of sensitive patient information at all times.
• Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
• Supported the dentist in treatment planning by obtaining necessary information from patients and updating their records accordingly.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Reduced risk of infection through rigorous sterilization protocols for all surgical tools and equipment.
• Improved surgical outcomes by anticipating surgeon needs while passing instruments and providing prompt assistance during operations.
• Assisted in dental implants, extractions, TMJ, and orthognathic surgeries.
• Ensured accurate documentation of surgeries by diligently recording all relevant information in patient records.
• Conducted thorough pre-operative assessments to identify potential risks or complications prior to surgery.
• Maintained records to document patient medical history and surgical procedure notes.
• Prepared patient X-rays and CBCT scans to be reviewed by dentist.
• Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.

• Answer incoming phone calls and addressed questions from customers and healthcare providers.
• Stock, labeled, and inventoried medication to keep accurate records.
• Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, label printing.
• Communicated with insurance companies via telephone resolving billing issues promoting seamless coverage for customers.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
• Assisted pharmacists in preparing and dispensing medications to ensure patient safety.