Alison Mercado
Anderson
Summary
Dynamic Branch Manager with proven success at Wells Fargo Bank, N.A., enhancing customer satisfaction and driving performance through effective coaching and mentoring. Skilled in branch operations management and risk mitigation, I consistently exceeded targets while fostering strong team collaboration and community engagement. Committed to delivering exceptional service and building lasting client relationships.
Overview
17
17
years of professional experience
Work History
Branch Manager (SAFE), VP
Wells Fargo Bank, N.A.
12.2015 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Evaluated employee performance regularly through observation and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
Branch Manager (SAFE), AVP
Woodforest National Bank
01.2008 - 12.2015
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Spearheaded community outreach programs, reinforcing branch's commitment to social responsibility and building community ties.
- Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
Education
Master of Science - Accounting
Southern New Hampshire University
Hooksett, NH08-2024
Bachelor of Science - Business Administration
Anderson University
Anderson, SC05-2021
Skills
- Branch operations management
- Customer relationships
- Excellent time management skills
- Coaching and mentoring
- Employee development
- Risk mitigation
- Strong interpersonal skills
- Dependable
- Strong team-builder
Accomplishments
- Received the “2024 MVP Award” for top performance in the National Branch Network for growing and deepening customer relationships.
- Designated as a Branch Manager Mentor for the Branch Manager Readiness Program.
Timeline
Branch Manager (SAFE), VP
Wells Fargo Bank, N.A.
12.2015 - Current
Branch Manager (SAFE), AVP
Woodforest National Bank
01.2008 - 12.2015
Master of Science - Accounting
Southern New Hampshire University
Bachelor of Science - Business Administration
Anderson University
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