Summary

Overview

Work History

Education

Skills

Timeline

Alissa Bloom

Anderson

Summary

Results-driven Operations Manager with extensive experience in employee training, coaching, onboarding, and leadership development. Promoted four times within the same organization through proven success in building high-performing teams, launching new operational sites, and improving employee performance through mentorship and hands-on instruction. Experienced in training new hires, conducting one-on-one coaching, developing onboarding processes, managing operations, and leading teams of 45+ employees. Passionate about helping individuals reach their full potential through effective training, support, and leadership.

Overview

2027

years of professional experience

Work History

Operations Manager

Halewinds Trading LLC

Greenville, SC

11.2023 - Current

Lead daily operations for managers, dispatch personnel, and delivery associates while maintaining productivity, safety, and service standards.
Develop and deliver onboarding programs for new hires, ensuring employees understand company policies, delivery procedures, safety requirements, and performance expectations.
Conduct one-on-one coaching sessions with drivers and supervisors to improve productivity, delivery efficiency, and overall job performance.
Train employees on safe driving practices, package handling procedures, customer service standards, and route management techniques.
Mentor new and existing team members by identifying strengths, addressing performance gaps, and creating development plans for long-term success.
Monitor employee performance metrics and provide constructive feedback to improve safety scores and operational results.
Coach managers on leadership techniques, employee engagement, conflict resolution, and performance management.
Lead refresher training sessions to reinforce company standards and introduce operational improvements.
Oversee employee scheduling, hiring, onboarding, payroll administration, and workforce planning.
Step into operational roles as needed to ensure uninterrupted service and successful completion of daily operations.
Implement process improvements that increase efficiency while maintaining compliance with company and safety standards.

Additional Leadership & Training Highlights

Earned four promotions within the same organization through demonstrated leadership, operational excellence, and employee development.
Trained and mentored dozens of employees across multiple positions, including new hires, experienced drivers, dispatchers, and supervisors.
Helped employees improve performance through hands-on instruction, coaching, and ongoing feedback.
Successfully onboarded and integrated new team members into fast-paced operational environments.
Developed a reputation for creating positive working relationships and helping employees succeed in their roles.
Frequently selected to train employees on new procedures, safety initiatives, and operational changes.
Played a key role in building team culture, improving employee confidence,

Suture Assembly Operator

Arthrex

Pendleton, SC

2022 - 2023

Performed precision manufacturing and assembly operations, including needle crimping to nitinol wire and braided sutures, wire cutting, and arbor press assembly, ensuring compliance with work order specifications and quality standards. Performed detailed inspection and quality control procedures.
Worked in a fast-paced production environment requiring precision and accuracy.
Performed thorough terminal cleaning and daily sanitation procedures using approved cleaning and disinfecting solutions to maintain a safe and hygienic environment.
Maintained a strong attention to detail while working on complex assemblies, ensuring high-quality results and minimal errors.
Improved product quality by performing thorough inspections during the assembly process, identifying defects, and taking corrective actions as needed.
Consistently met or exceeded production targets by skillfully operating assembly machinery and equipment.
Collaborated with team members to achieve daily production goals and meet deadlines consistently.

Cook /Restaurant Server/Food Preparation Worker

Arnolds of Anderson

Anderson, SC

2016 - 2023

Prepared diverse menu items following established recipes and presentation standards.
Maintained kitchen safety and hygiene protocols to ensure food quality and compliance.
Operated kitchen equipment efficiently, ensuring proper usage and maintenance.
Trained new staff on kitchen procedures, safety protocols, and equipment operation techniques.
Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Prepared meals efficiently under time constraints for timely service during peak hours.
Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Prepared food items in compliance with recipes and portioning control guidelines.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
Communicated closely with servers to fully understand special orders for customers.
Processed payments accurately, managing cash register operations and handling customer transactions seamlessly.
Adapted quickly to high-pressure environments during peak hours, maintaining service quality and speed.
Served food and beverages promptly with focused attention to customer needs.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Cabinet Assembler

Prodigy Cabinetry