Alissa Kolega
Ladson
Summary
Dynamic Surgery Scheduler with a proven track record at Lowcountry Orthopedics, adept in schedule coordination and patient relations. Excelled in reducing surgery cancellations and enhancing patient satisfaction through effective communication and meticulous planning. Skilled in HIPAA compliance and teamwork, ensuring seamless pre- and post-operative processes.
Experienced scheduling professional with strong focus on patient coordination and administrative efficiency. Adept at managing complex schedules, ensuring seamless communication between medical teams, and adapting to evolving needs. Known for collaborative mindset, reliability, and achieving optimal outcomes in fast-paced healthcare environments. Proficient in medical terminology, electronic health records, and patient care coordination.
Overview
13
13
years of professional experience
Work History
Surgery Scheduler
Lowcountry Orthopedics
11.2017 - 05.2024
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Coordinated surgical team schedules for seamless procedure planning and execution.
- Enhanced patient satisfaction by providing clear explanations of surgical procedures and addressing concerns promptly.
- Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
- Assisted with medical coding and billing tasks.
Surgery Scheduler and Referral Specialist
Palmetto Primary Care Gastroenterology
11.2011 - 11.2017
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
- Reduced scheduling errors significantly, meticulously verifying details with surgeons and anesthesiologists.
Front Desk Receptionist - CMAA
Palmetto Primary Care Physicians - Trident Office
09.2013 - 11.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected payments, processed transactions and updated relevant records.
Education
High School Diploma -
Issaquah High School
Issaquah, WA06-2003
Skills
- Schedule coordination
- Technical library maintenance
- Listening skills
- HIPAA compliance
- Obtaining authorizations
- Patient relations
- Medical terminology knowledge
- Complex Problem-solving
Timeline
Surgery Scheduler
Lowcountry Orthopedics
11.2017 - 05.2024
Front Desk Receptionist - CMAA
Palmetto Primary Care Physicians - Trident Office
09.2013 - 11.2014
Surgery Scheduler and Referral Specialist
Palmetto Primary Care Gastroenterology
11.2011 - 11.2017
High School Diploma -
Issaquah High School
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