Aliya Jay
Summerville
Summary
Dynamic server with a strong work ethic and a focus on guest satisfaction. Skilled in multitasking and collaborating with team members to deliver prompt service, enhance customer experiences, and uphold restaurant standards.
Overview
13
13
years of professional experience
Work History
Server
Gilligan's Restaurant
Moncks Corner, SC
04.2026 - Current
- Provided exceptional customer service in a fast-paced restaurant environment.
- Took and processed food and drink orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely food delivery to customers.
- Maintained cleanliness and organization of dining area throughout shifts.
- Upsold daily specials, enhancing guest experience while increasing restaurant revenue.
Server
Swig and Swine
Moncks Corner, SC
05.2024 - 03.2026
- Assisted in training new servers on menu items and service protocols.
- Managed cash register operations, including processing payments and handling change.
- Handled customer inquiries and resolved complaints promptly to ensure satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server/ Bartender
Charleston Sports Pub
Summerville, SC
04.2023 - 03.2024
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Managed multiple tables efficiently, ensuring timely order taking and food delivery.
- Resolved customer complaints promptly to uphold restaurant reputation and standards.
- Served food and beverages promptly with focused attention to customer needs.
- Prepared and served a variety of beverages in high-pressure environments.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
Server
Tappo Restaurant
Buffalo, NY
08.2018 - 06.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Pantry Cook
Tappo Restaurant
Buffalo, NY
04.2014 - 07.2018
- Prepared and assembled ingredients for daily menu items, ensuring freshness and quality.
- Maintained cleanliness and organization of pantry area, adhering to food safety regulations.
- Collaborated with kitchen staff to streamline food prep processes and improve efficiency.
- Ensured timely preparation of all pantry items, allowing for efficient plating during peak service hours.
Prep Cook
Tappo Restaurant
Buffalo, NY
04.2014 - 07.2018
- Prepared ingredients by cutting, chopping, and measuring for daily menu items.
- Maintained cleanliness and organization of kitchen workspace to adhere to safety standards.
- Assisted chefs in food preparation tasks, ensuring timeliness and quality of dishes.
- Streamlined ingredient inventory management to reduce waste and ensure freshness.
Expo Runner
Tappo Restaurant
Buffalo, NY
04.2014 - 07.2018
- Coordinated timely delivery of food and beverages to enhance customer satisfaction.
- Maintained accurate inventory levels, ensuring efficient kitchen operations during peak hours.
- Supported front-of-house staff by facilitating communication between kitchen and dining areas.
- Trained new team members on best practices for workflow efficiency and customer service standards.
- Mentored junior runners, fostering a collaborative team environment and enhancing service quality standards.
- Achieved a fast-paced work environment through focus on speed and accuracy while assembling dishes according to chef''s specifications.
- Handled high-pressure situations gracefully under stress, ensuring all orders were completed accurately and efficiently.
Restaurant Hostess
Tappo Restaurant
Buffalo, NY
09.2013 - 03.2014
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation systems for optimal table turnover and guest satisfaction.
- Coordinated with kitchen and wait staff to streamline service flow.
- Trained new hosts on front-of-house operations and customer service standards.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Associate of Science -
Erie Community College
Buffalo, NY05-2008
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Gilligan's Restaurant
04.2026 - Current
Server
Swig and Swine
05.2024 - 03.2026
Server/ Bartender
Charleston Sports Pub
04.2023 - 03.2024
Server
Tappo Restaurant
08.2018 - 06.2021
Pantry Cook
Tappo Restaurant
04.2014 - 07.2018
Prep Cook
Tappo Restaurant
04.2014 - 07.2018
Expo Runner
Tappo Restaurant
04.2014 - 07.2018
Restaurant Hostess
Tappo Restaurant
09.2013 - 03.2014
Associate of Science -
Erie Community College