Allen Edwards
Greenville
Summary
Dedicated professional with strong customer service skills, fostering loyalty and satisfaction. Proven ability to resolve complaints and enhance dining experiences, contributing to repeat business.
Overview
5
5
years of professional experience
Work History
Sales Person
Waffle House
12.2024 - 04.2026
- Delivered exceptional customer service, ensuring positive dining experiences and fostering repeat business.
- Trained new staff on operational procedures, enhancing team efficiency and service quality.
- Processed customer orders accurately, maintaining a fast-paced workflow during peak hours.
- Maintained cleanliness and organization of workstations, contributing to a welcoming environment.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty to the brand.
- Implemented suggestions for menu improvements based on customer feedback, enhancing overall offerings.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Lead Flooring Installer
James Weaver Flooring
09.2023 - 12.2025
- Supervised installation teams to ensure adherence to project specifications and timelines.
- Trained junior installers on flooring techniques and safety protocols.
- Developed efficient workflows for material handling and waste reduction.
- Conducted quality inspections on completed installations to maintain high standards.
- Collaborated with clients to address concerns and enhance customer satisfaction.
- Expanded company offerings by becoming proficient in the installation of various flooring types, including VCT, LVP, laminate, tile, and carpet.
- Established reputation for superior craftsmanship by consistently delivering flawless flooring installations.
- Promoted a positive working environment among team members through effective leadership and clear communication strategies.
- Successfully met tight deadlines without sacrificing quality standards thanks to thorough planning and efficient time management.
- Increased repeat business through referrals from satisfied customers who appreciated attentive service and high-quality workmanship.
- Achieved faster project turnarounds by effectively delegating tasks among team members based on their individual strengths.
- Reduced waste by accurately measuring spaces and optimizing material usage during installations.
- Spearheaded team training programs, resulting in higher overall skill levels and improved customer satisfaction ratings.
- Cut and trimmed flooring to fit around obstacles and within tight spaces.
- Operated hand tools and machines to cut material and achieve proper fit around obstructions.
- Supplied accurate measurements and estimates for projects.
- Readied surfaces to accept coverings by sweeping away materials, correcting flows and applying special treatments.
- Worked with different adhesives to join foundation, flooring, and wall materials.
- Formed tight and secure joints by removing excess materials and connecting individual pieces.
- Recorded measurements and devised plans to match installation specifications.
- Assessed high-traffic areas and planned flooring layout and seam placement to suit expected traffic patterns.
Lead Technician
Take 5
05.2021 - 02.2022
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Mentored junior technicians, enhancing team skills and operational efficiency.
- Coordinated equipment maintenance schedules, reducing downtime and improving service delivery.
- Implemented process improvements, streamlining workflows for increased productivity.
- Conducted routine maintenance tasks, including oil changes, tire rotations, and brake inspections.
- Utilized diagnostic tools and equipment to identify mechanical issues efficiently.
- Collaborated with team members to streamline service processes, reducing turnaround times.
- Trained staff on new technologies and repair techniques to improve overall shop efficiency.
- Changed, rotated, and balanced tires on different types of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Maintained a clean, organized, and safe work environment to promote optimal productivity and adherence to safety standards.
- Maintained accurate records of time and materials required to perform repairs and service.
- Saved customers money by recommending appropriate maintenance schedules based on vehicle usage patterns.
- Stayed current on industry trends, attending training seminars regularly to update skills as new technologies emerged in automotive repair.
- Analyzed vehicle data using advanced diagnostic equipment.
- Investigated customer complaints to identify cause of malfunctions.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
Education
High School Diploma -
Jefferson County High School
Monticello, FL06-2008
Skills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Customer engagement
- Sales process
- Active listening
- Negotiation
- Complaint handling
- Social selling
- Up-selling
- Client service
- Product and service knowledge
Timeline
Sales Person
Waffle House
12.2024 - 04.2026
Lead Flooring Installer
James Weaver Flooring
09.2023 - 12.2025
Lead Technician
Take 5
05.2021 - 02.2022
High School Diploma -
Jefferson County High School